Service Planner - Cebu job opportunity at Rentokil Initial.

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Date2025-11-19T09:36:12.239Z bot
Rentokil Initial Service Planner - Cebu
Experience: General
Pattern: Contract
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loacation Mandaue City, Philippines
loacation Mandaue City....Philippines

Rentokil Initial: Rentokil Initial is an international business services company employing 57,700 colleagues across 91 countries. We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Awards Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018. Philippine Best Employer Brand Awards 2019. Find out more on careers.rentokil-initial.com Your day-to-day responsibilities will include: Service Delivery Executes service scheduling of all contract & job sales, effectively communicates and responds to clients’ service requirements and queries within the Portfolio; Ensure timely preparation, monitoring and coordination of advanced fixed schedule for zone in alignment Service Supervisors Assists Service team in communicating service concerns and treatment schedule with customer Ensures timely and accurate submission of monthly State of Service (SOS). Prepares the SOR (service order reports) of confirmed schedules for transmittal to service supervisors. Daily encoding of treatment in IBS system and submit all served SOR’s to accounting / Revenue Officer for invoice attachment. Prepares necessary document such as Certification for Contracts and Termite service upon client’s request. Administration and Policy Directive Ensures all required reports and returns are submitted on time, prepared accurately and in line with the business requirements, both local and regional. Monitor and ensure all required documents like Treatment Instruction, Account Checklist, etc. are available and complete for New Business and Jobs Sales prior to any service scheduling. Develop, recommend and implement policies that would increase service productivity and quality, reduce customer complaints and controls that would minimize if not eliminate risk & losses to the business. Maintain accurate records and submit on time all reports and documents as required by management. Customer Development Ensure proper coordination, monitoring, handling and follow up of all customer service complaints and concerns (2/24). Attend required trainings, meetings, conferences necessary for business growth and government legislation compliance Do you have what it takes? If you want to be considered for this role you will need: College graduate with administrative exposure in the areas of customer service relationship, scheduling, planning, and people management. Fast Learner and can work with minimum supervision. Good communication Skills and Customer Service Oriented Willing to be trained for career growth.

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