Planner (Service Assistant) Level 1 - Mandeville job opportunity at Rentokil Initial.

Home Jobs In Jamaica Tag: Job Planner (Service Assistant) Level 1 - Mandeville position at Rentokil Initial


Date2025-09-02T18:42:04.724Z bot
Rentokil Initial Planner (Service Assistant) Level 1 - Mandeville
Experience: 1-years
Pattern: Full-time
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degreeDiploma
loacation Kingston, Jamaica
loacation Kingston....Jamaica

Overall job purpose  To schedule servicing to provide world class pest control services to our customers whilst ensuring achievement of all relevant service KPI’s.  To ensure documentation (service Reports etc) are properly filed once used.  To facilitate overall customer retention by ensuring that excellent front line relationships are maintained with customers by: Assuring service quality by proper scheduling arrangements Developing and maintaining a positive high personal profile with key customers Job Duties: To act as the key interface with Pest Control / Hygiene customers to ensure timely reminder of service due and confirm satisfaction. Work closely with the Supervisor to provide efficient effective service delivery along with accurate and on time service reporting to the Director of Operations. Maintain up to date service visit schedule, and provide information to aid service scheduling and efficient service delivery. Log all service reports and file after data entry is completed Issue PPE subject to approval of the Supervisor and or Director of Operations  Ensure all customer complaints & requests are resolved professionally including customer contact within 24 hours, and following up to the customers’ satisfaction within 14 days.  Preparation and timely submission of Monthly Reports for submission from the department to the Supervisor & or Director of Operations Assist in coordinating Quality Assurance visits by the Supervisor and ensure reports are submitted to clients. Pass on all relevant documentation e.g. Service reports to Accounts Receivables Dept to support the collections process Resolving Customer scheduling issues within 24 hours. Ensure proper filing of relevant documents and correspondence to the customer’s file. Attend branch related meetings as required Maintain the spreadsheet used in the department for tracking service delivery issues flowing into the department. Essential qualities and experience  Minimum 1 year Customer Service experience  Good verbal and writing communication skills Ability to perform well under pressure IT competence Microsoft Word and Excel & Google  Ability to establish first time contact with customers & develop customer relationship. Education Experience  Diploma in Business Administration or related area Certificate Training in Customer Services 5 CXCs including English and Maths

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