Branch Advisor FAIS job opportunity at Firstrand.

Home Jobs In South Africa Tag: Job Branch Advisor FAIS position at Firstrand


DatePosted 17 Days Ago bot
Firstrand Branch Advisor FAIS
Experience: 2-years
Pattern: full-time
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degreeMBA
loacation Mondeor, South Africa
loacation Mondeor....South Africa

Job Description Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Hello Future Branch Advisor Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.   As part of our team in FNB Points of Presence , you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. You will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance. Now’s the time to imagine your potential in a team where you can become the best version of yourself. Are you someone who can: Build and manage long-term client relationships to support retention and growth Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. Educate customers to the correct Banking platform aligned with their needs. Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements Maintain accurate and complete client records and documentation Achieve individual and branch sales and service targets Conduct yourself in an ethical manner. Takes accountability for own performance, personal and career development. Show empathy with customers. Stay updated on industry trends and product knowledge. Manage leads, referrals, and client follow-ups within agreed turnaround times You will be an ideal candidate if you possess the following: Preferred NQF 5 qualification or higher 1-2 years’ experience in Client Services Support and delivery Strong understanding of FAIS, TCF, and client-centric advice principles Proven ability to meet sales, service, and compliance targets You will have access to: Opportunities to build relationships as part of a dynamic team. A challenging working environment Personal and professional growth Opportunities to have an impact in a local market as a brand ambassador. You can be a match if you are: Client-focused and have an ethical approach to advice Enjoy solving problems. Persuasive selling skills Agile and Flexible Strong communication and interpersonal skills Results-driven with strong planning and organization skills Attention to detail and high compliance awareness Ability to work independently and within a team Apply now if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.   Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 18/02/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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