Executive/Senior Executive Training & Quality Assurance - Vikhroli job opportunity at Rentokil Initial.

Home Jobs In India Tag: Job Executive/Senior Executive Training & Quality Assurance - Vikhroli position at Rentokil Initial


Date2025-10-15T09:47:00.742Z bot
Rentokil Initial Executive/Senior Executive Training & Quality Assurance - Vikhroli
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Mumbai, India
loacation Mumbai....India

About the Role: The Executive/Senior Executive will be responsible for the identification, delivery, and evaluation of training and quality initiatives to enhance team performance and process effectiveness. The incumbent will report to the Head - Contact Centre. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Identify and analyse training needs (TNI - Training Need Identification & TNA - Training Need Analysis) & create actionable training plans based on it Conduct situation-based training and refresher sessions Teach communication and navigation skills effectively Create and update call scripts; conduct mock call sessions for various scenarios Develop training modules, scripts, mock sessions, and Product Knowledge Tests (PKTs) Perform random sampling and monthly call audits to identify process gaps Monitor and evaluate call performance to ensure consistent quality Use audit insights to improve training content and processes continually Key Result Areas: Training Needs Analysis Quality Monitoring Script Development Mock Call Sessions Call Audits Competencies (Skills essential to the role): Excellent Communication Skills Training Delivery Logical Reasoning Effective feedback delivery

Other Ai Matches

Sales Executive - Galle Branch Applicants are expected to have a solid experience in handling Job related tasks
Sales Consultant - Pest and Hygiene Applicants are expected to have a solid experience in handling Job related tasks
COD 01/26 Técnico Saneamiento Ambiental Lima Applicants are expected to have a solid experience in handling Job related tasks
Field Operator - Animal Pest | West Coast Applicants are expected to have a solid experience in handling Job related tasks
Admin Assistant - Glenmarie (Immediate) Applicants are expected to have a solid experience in handling Job related tasks
Service Planner - Bangalore East - Hoskote Applicants are expected to have a solid experience in handling Job related tasks
Finance Director Applicants are expected to have a solid experience in handling Job related tasks
Inside Sales Professional Applicants are expected to have a solid experience in handling Job related tasks
Sr HCC - B2b Sales (RI) - Chennai Applicants are expected to have a solid experience in handling Job related tasks
Pest Control Technician Applicants are expected to have a solid experience in handling Job related tasks
Banco de Currículos Exclusivo para Pessoas com Deficiência Applicants are expected to have a solid experience in handling Job related tasks
Supervisors (Service Executives) (Colombo) Applicants are expected to have a solid experience in handling Job related tasks
JM Supervisor - Tirupur Applicants are expected to have a solid experience in handling Job related tasks
Trainee/Licenced - Pest Control Technician Applicants are expected to have a solid experience in handling Job related tasks
Pest Control Technician- CDO Applicants are expected to have a solid experience in handling Job related tasks
Service Technician Pekanbaru Branch Applicants are expected to have a solid experience in handling Job related tasks
Base Manager - Kakkanad Base Applicants are expected to have a solid experience in handling Job related tasks
Field Operations Executive - Kanpur Applicants are expected to have a solid experience in handling Job related tasks
Kỹ thuật Viên Dịch vụ Kiểm soát Côn trùng (Tân Uyên/Thủ Dầu Một) Applicants are expected to have a solid experience in handling Job related tasks
Operations Manager Applicants are expected to have a solid experience in handling Job related tasks
Operations Executive - Kolkata (RI) Applicants are expected to have a solid experience in handling Job related tasks
Penanggung Jawab Operasional (Project Leader Site Harita) Manado Branch Applicants are expected to have a solid experience in handling Job related tasks
Sales Operations Trainer Applicants are expected to have a solid experience in handling Job related tasks