Executive Operations Capability - Mumbai job opportunity at Rentokil Initial.

Home Jobs In India Tag: Job Executive Operations Capability - Mumbai position at Rentokil Initial


Date2026-01-21T06:10:56.312Z bot
Rentokil Initial Executive Operations Capability - Mumbai
Experience: 5-years
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Mumbai, India
loacation Mumbai....India

About the Role:  ● The Junior Executive / Executive / Senior Executive will be responsible for managing end-to-end complaint resolution and service delivery coordination for NKA accounts, enhancing customer experience and supporting operational efficiency.  ● The incumbent will report to the Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.  Job Responsibilities:  ● Support Manager Operations in building an end-to-end system for complaint management and timely SOS follow-ups for NKA accounts  ● Collate, analyse, and report complaint data across NKA customers; share insights with Manager  ● Enhance customer experience and retention through structured feedback and resolution mechanisms  ● Coordinate with branches and NKA teams to ensure service planning, scheduling, and timely delivery as per contract  ● Monitor SOS, TAT, and complaint resolution steps; analyse trends and present action plans regularly  ● Execute additional tasks and projects as assigned from time to time  Key Result Areas:  ● Complaint Management System  ● Customer Experience Enhancement  ● Service Delivery Coordination  ● Data Analysis & Reporting  ● SOS & TAT Monitoring Competencies (Skills essential to the role):  ● Strong communication skills – verbal, written, and fluent in English; local languages preferred  ● Proficient in Google Suite / MS Office  ● Analytical skills  ● Cross-functional collaboration  ● Agile  ● Time Management  Educational Qualification / Other Requirement:  ● Bachelor’s degree  ● Minimum 2 to 5 years of experience in Service & Operations  ● Familiarity with branch functioning, iCABs systems, and complaint management handling ● Knowledge of service delivery, follow-up, and SOS processes  ● Basic pest management knowledge and experience in customer-facing complaint resolution  ● Willingness to travel as per business needs  Role Type / Key working relationships:  ● Individual Contributor  ● Internal team  ● External stakeholders 

Other Ai Matches

COD 02/26 Técnico Control de Plagas - San Felipe/Los Andes Applicants are expected to have a solid experience in handling Job related tasks
Product Field Sales Executive - Nashik (Maharashtra) Applicants are expected to have a solid experience in handling Job related tasks
Service Supervisor PC (Batam Branch) Applicants are expected to have a solid experience in handling Job related tasks
COD 01/26 Supervisor Técnico - Calama Applicants are expected to have a solid experience in handling Job related tasks
Regional Accounts Executive - Mumbai Applicants are expected to have a solid experience in handling Job related tasks
Assistant Sales Manager - Tada Applicants are expected to have a solid experience in handling Job related tasks
Consultor Comercial Sr. Applicants are expected to have a solid experience in handling Job related tasks
COD 01/26 Prevencionista de Riesgos - Calama Applicants are expected to have a solid experience in handling Job related tasks
Technicien en gestion parasitaire Applicants are expected to have a solid experience in handling Job related tasks
Senior Customer Care Agent Applicants are expected to have a solid experience in handling Job related tasks
Sales Executive - Kandy Branch Applicants are expected to have a solid experience in handling Job related tasks
Executive Assistant to CFO Applicants are expected to have a solid experience in handling Job related tasks
Finance Director Applicants are expected to have a solid experience in handling Job related tasks
WALK IN DRIVE - IT Support Executive - 4th Feb 2026 (Thane W) Applicants are expected to have a solid experience in handling Job related tasks
Team Lead - Service and Administration Applicants are expected to have a solid experience in handling Job related tasks
Inside Sales Professional Applicants are expected to have a solid experience in handling Job related tasks
Consultor Comercial Jr Applicants are expected to have a solid experience in handling Job related tasks
Software Tester - 3+ Years Experience - Goregaon West (Mumbai) Applicants are expected to have a solid experience in handling Job related tasks
Field Sales Executive - Thane (East) Applicants are expected to have a solid experience in handling Job related tasks
Field Executive - Customer Experience - Ambattur(Chennai) Applicants are expected to have a solid experience in handling Job related tasks
Field Product Sales Executive - Bathinda - PSD Applicants are expected to have a solid experience in handling Job related tasks
Service Planner - Rajarhat Applicants are expected to have a solid experience in handling Job related tasks
Support Services Admin Applicants are expected to have a solid experience in handling Job related tasks