Crisis Helpline Responder (Australia) job opportunity at Intellect.

Home Jobs In Australia Tag: Job Crisis Helpline Responder (Australia) position at Intellect


Date2026-01-05T10:03:26.039Z bot
Intellect Crisis Helpline Responder (Australia)
Experience: 3-years
Pattern: Contract
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
Australia

Are you passionate about making a difference for those in urgent need? As a Crisis Helpline Responder, you’ll provide immediate support and guidance to individuals in crisis, offering compassionate listening, crisis intervention, and critical referral services to help callers navigate their most challenging moments. In this role, you’ll work closely with a dedicated team of mental health professionals, ensuring the safety and well-being of callers by connecting them with the appropriate resources and support systems. This flexible, remote part-time role allows you to work from anywhere. While we prefer local candidates fluent in the local language, we welcome all qualified applicants aligned with our mission. Why This Role Matters Your role is essential in providing a lifeline to individuals experiencing distress, including those affected by suicide, self-harm, or mental health crises. You’ll be trained in evidence-based techniques to deliver immediate relief and guide callers to the appropriate resources, making a tangible impact in people’s lives. Responsibilities Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members. Conducting over the phone risk assessments and high risk assessment, including but not limited to, lethality assessment for suicide cases or individuals who have been found to be at risk. Providing a range of evidenced based, professional crisis counseling services and personal support, employing de-escalation techniques and crisis intervention techniques Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services. Maintaining accurate and detailed call reports or, where applicable risk assessment reports, on key issues and referrals actioned. Where applicable or necessary, sign off on conducted risk assessments. Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR) Supporting in the development of appropriate crisis management plans to support callers in crisis. Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed Ensuring smooth and diligent handover process to next shift personnel Dedicating entire shift to intellect tasks and responsibilities only Qualifications Master's Degree in Counselling/Counselling Psychology/Clinical Psychology or relevant mental health fields Active license with Australian Counselling Association (ACA), Psychotherapy and Counselling Federation of Australia (PACFA), or Australian Health Practitioner Regulation Agency (AHPRA) 1-3 years of experience on helplines (paid or volunteer), preferably in mental health or crisis settings Fluent communication skills in your native language; proficiency in additional languages is a plus Experience managing high-risk situations, including those at risk of suicide or in acute crisis Resilience and emotional composure under pressure, with the ability to recover from challenging interactionsations, ability to bounce back from stressful interactions and high-risk case Preferred Qualifications Background in mental health or emergency services Completed training in Crisis Intervention or Suicide Prevention Proficiency in multiple languages

Other Ai Matches

Behavioral Health Coaches (Eswatini) Applicants are expected to have a solid experience in handling Job related tasks
Behavioral Health Coaches (Gabon) Applicants are expected to have a solid experience in handling Job related tasks
Clinical Provider (Sophia Antipolis) Applicants are expected to have a solid experience in handling Job related tasks
Clinical Provider (Gold Coast, Australia) Applicants are expected to have a solid experience in handling Australia) related tasks
Behavioral Health Coaches (Sao Tome and Principe) Applicants are expected to have a solid experience in handling Job related tasks
Clinical Psychologists (Zambia) Applicants are expected to have a solid experience in handling Job related tasks
Clinical Psychologists (Tunisia) Applicants are expected to have a solid experience in handling Job related tasks
Behavioral Health Coach (Taiwan) Applicants are expected to have a solid experience in handling Job related tasks
Behavioral Health Coach (Oman) Applicants are expected to have a solid experience in handling Job related tasks
Care Excellence Senior Specialist/Pod Lead Applicants are expected to have a solid experience in handling Job related tasks
Clinical Provider (Geraldton - Australia) Applicants are expected to have a solid experience in handling Job related tasks
Behavioral Health Coach (Saudi Arabia) Applicants are expected to have a solid experience in handling Job related tasks
Clinical Counsellor/Psychologist (Puerto Rico) Applicants are expected to have a solid experience in handling Job related tasks
Clinical Provider (Albury, Australia) Applicants are expected to have a solid experience in handling Australia) related tasks
Clinical Provider-Care(Potugal) Applicants are expected to have a solid experience in handling Job related tasks
Clinical Provider (Oslo, Norway) Applicants are expected to have a solid experience in handling Norway) related tasks
Clinical Provider (Texas, USA) Applicants are expected to have a solid experience in handling USA) related tasks
Network Recruiter (Contract) Applicants are expected to have a solid experience in handling Job related tasks
Full-Time Counselling Psychologist Applicants are expected to have a solid experience in handling Job related tasks
Behavioral Health Coaches (Cameroon) Applicants are expected to have a solid experience in handling Job related tasks
Behavioral Health Coach (Luxembourg) Applicants are expected to have a solid experience in handling Job related tasks
Clinical Counselor/Psychologist (Passugg, Lausanne, Switzerland) Applicants are expected to have a solid experience in handling Lausanne, Switzerland) related tasks
Financial Coach - Australia Applicants are expected to have a solid experience in handling Job related tasks