Conversational Designer job opportunity at Old Mutual.

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DatePosted 17 Days Ago bot
Old Mutual Conversational Designer
Experience: 6-years
Pattern: full-time
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degreeAssociate
loacation Johannesburg, South Africa
loacation Johannesburg....South Africa

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description This role will report to the Financial Wellness Design Lead, and lead the Smart Analytics Chatbot initiative, working closely with Rewards and Digital Channel Design Leads. You will manage all design activities associated to a particular product in the portfolio partnering with the relevant Product Owner, being accountable for the successful execution of the design product. You will ensures that design delivers the outcomes required to take an optimal product to market, partnering with multiple squads to deliver. RESPONSIBILITIES Design and Conceptualization | PRODUCT DEVELOPMENT Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions. Product and Solution Development | PRODUCT DEVELOPMENT Analyze and evaluate the feasibility and relevance of proposed complex products and services and develop and amend, as necessary, with guidance from senior colleagues. May also be responsible for supervising activities performed by a product development or specialist team. Prototype Development | PRODUCT DEVELOPMENT Manage specific elements of the prototype development processes. Regulatory and Compliance Management | CORPORATE AFFAIRS | REGULATORY AND REGISTRATION Help design and implement a compliance program, liaising with the regulator to ensure the program adheres to regulatory and compliance standards. This may also involve supervising the activities of a regulatory/compliance team. Business Planning | STRATEGIC OR CORPORATE PLANNING | STRATEGY AND POLICY DEVELOPMENT Contribute to the development of annual business plans; input to the development of business cases for key activities/projects and with estimating the financial and human resources required to deliver performance targets Leadership and Direction | GENERAL | LEADERSHIP AND SUPERVISION Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals. Budgeting | FINANCE AND ACCOUNTING | FINANCIAL PLANNING AND ANALYSIS Develop and/or deliver budget plans with guidance from senior colleagues. Functional Strategy Formation | STRATEGIC OR CORPORATE PLANNING | STRATEGY AND POLICY DEVELOPMENT Contribute to the formation of a key element of functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs. Performance Management | GENERAL | LEADERSHIP AND SUPERVISION Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives. Organizational Capability Building | GENERAL | LEADERSHIP AND SUPERVISION Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential. Minimum Requirements: 6+ years working in the field of product design, 2+ within roles that involved product design leadership. Experience working in an Omni-Channel Digital and Agile environment,  with cross-functional collaboration, working with product, engineering, and business teams. Proven track record of delivering high-performance team and quality outcomes across complex, omni-channel design environments. NQF Level 4: Grade 12 or equivalent Technical Expertise Proficiency in user research methodologies, including interviews, surveys, and usability testing. Deep understanding of UX/UI methodologies, including user research, wireframing, prototyping, usability testing, accessibility and visual design. Strong expertise in design tools (e.g., Sketch, Figma, Adobe Creative Suite) and front-end development principles (HTML, CSS, JavaScript). Strong ability to translate user insights into actionable design solutions, such as sitemaps, wireframes, and prototypes. Strong ability in visual design and management of the relationship between UX and UI activities within a project. Expertise in developing workflows, interaction flows, information architecture, and navigational flows. Up-to-date with industry trends and emerging technologies. Experience in senior design leadership, motivating teams to excel, mentoring and coaching teams towards high performance and integrating with executive business stakeholders towards the achievement of business goals. Experience with agile methodologies and working collaboratively in cross-functional teams. Deep appreciation and experience with the application of, and contribution to, design systems and component libraries. Nice to Have: Bachelor's Degree in design (Interaction, Graphic, Industrial), marketing, technology, business administration or a related field. With an Honour’s or Master’s degree as an additional plus. Experience with emerging technologies (e.g., AR/VR, AI). Background in cognitive psychology or human factors. Familiarity with accessibility standards and guidelines. Experience with service design and design thinking. Track record of published work or speaking at industry events Experience designing for multiple platforms, including web, mobile, and desktop. Skills Adaptive Thinking, Business Requirements Analysis, Commercial Acumen, Creative Design, Current State Analysis, Customer Analytics, Market Analysis, Negotiation, Oral Communications, Presentation Preparations, Presentation Techniques, Presenting Solutions, Product Development, Strategic Planning, User Experience (UX) Design Competencies Education NQF Level 9 – Masters Closing Date 15 February 2026 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. The Old Mutual Story!

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