QRM Operations Consultant job opportunity at Deloitte.

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DatePosted 18 Days Ago bot
Deloitte QRM Operations Consultant
Experience: General
Pattern: full-time
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Deloitte is the biggest professional services Firm in the world and making an impact is more than just what we do: it’s why we’re here. We’re driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter.  The tax landscape is constantly evolving and has experienced unprecedented change in recent years. Our Deloitte experts partner with our clients to navigate their tax complexities and support their business ambitions. Our tax leaders combine strategic commercial insight and intricate tax knowledge to support our client’s strategic decisions. We share our experience, reimagine operating models, and leverage cutting-edge technology in combination with innovative ideas and our global network of professionals, to make an impact that matters to our clients. Why you'll enjoy this new opportunity At Deloitte, our purpose is to make an impact that matters, and as a Tax QRM Risk Consultant, you will be at the heart of ensuring the integrity and excellence of our Irish Tax business. This role offers a unique opportunity to navigate the complexities of risk management and quality assurance within a dynamic professional services environment. You will be instrumental in safeguarding our operations, driving compliance, and enhancing our service delivery, directly contributing to the firm's reputation and success. This position is ideal for a proactive individual seeking significant stakeholder engagement, leadership exposure, and a clear pathway for professional development and growth within a critical function. Key skills and prior experience  To excel in this role, you will possess a proven track record in operational execution within a fast-paced environment, ideally from professional services or a similar PMO function. Your approach will be quality-focused, demonstrating exceptional attention to detail and a strong commitment to service excellence. You will have excellent communication skills, proficient in utilising tools such as Excel and PowerPoint for reporting and presentations. Your ability to build and maintain strong relationships with stakeholders at all levels, coupled with a proactive, problem-solving mindset and the capacity to manage competing demands, will be crucial. Success in the Role You will be expected to effectively execute key quality and risk programme activities, ensuring timely compliance tracking, scheduling, and maintenance of QRM tools and information. You will successfully deliver critical QRM reporting, including dashboards and KPIs, to Tax leadership, providing insightful analysis of quality and risk data. Furthermore, you will establish yourself as a primary support contact for client-facing and operational teams on QRM-related matters, actively participating in initiatives to develop and implement enhanced QRM processes and tools. Your ability to build strong working relationships across the Tax team and contribute to the QRM communications plan will also be a key measure of success. What type of work will I be doing? Your role will involve a diverse range of activities, balancing operational delivery with strategic support: Operations Delivery & Support: Executing core quality and risk programme activities, including compliance tracking, scheduling, maintaining QRM tools, and managing KPIs. You will provide first-line support to various teams for QRM queries and participate in initiatives to develop and implement new processes. Reporting & Data Analysis: Conducting comprehensive QRM reporting, delivering key dashboards and KPIs to Tax leadership, and maintaining/analysing critical quality and risk data. This includes managing reporting schedules and coordinating inputs from stakeholders. Learning & Communications: Assisting with the development and execution of the QRM communications plan, maintaining QRM collateral such as training materials and process documentation, and supporting the delivery of training sessions. Team Collaboration & Capability Building: Engaging with and providing support, training, and coaching to other QRM team members to build collective capability and ensure seamless coverage across various activities. Where is this role based? This role is based in Ireland, with the core team located in our Dublin office. We operate a flexible working model, allowing for a blend of office-based collaboration and remote work, designed to support both individual productivity and team cohesion. For more information on our flexible working approach, please visit our Deloitte Works webpage. Rewards and Benefits of working at Deloitte Ireland At Deloitte, your reward is competitive and supports our purpose of helping you never stop growing. We believe in investing in our people's personal and professional development and empowering their work-life balance. We offer a range of supports and benefits that suit you, wherever you are in life, including health and well-being, pension, savings, learning & development and enhanced leave options. You'll also be part of an inclusive culture that encourages you to bring your full self to work every day. For more review our Rewards & Benefits webpage. If you believe that you meet most of the criteria above, we encourage you to apply. Deloitte is an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.​ What we offer Your reward at Deloitte is competitive, supports our purpose and enables our people to never stop growing. Your reward at Deloitte is not just your salary, we believe in investing in our people's personal and professional development and empowering their work-life balance. Our ambition is to achieve gender equality and enable continuous growth. We offer supports and benefits that suit you, wherever you are in life, including health and well-being, pension, savings, training, coaching and enhanced leave options am ong others. Keep on being you. Bring your full, absolute self to work, every day. Explore, question and collaborate. Stretch your thinking, while building a career that inspires and energises you. And, whatever motivates you, keep gro wing both professionally and personally – because when you make an impact that matters, we do too.

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