IT Operations Expert (She/He/They) job opportunity at Capco.

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Capco IT Operations Expert (She/He/They)
Experience: General
Pattern: full-time
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Tech & Engineering

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degreeGeneral
Poland

Location: Warsaw/Poland, occasional onsite visits in Frankfurt would be beneficial   At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. Our secret? A culture that’s fast, flexible, and fiercely entrepreneurial. We move quickly, think creatively, and always put our people first. We’re passionate about growth - both for our clients and ourselves - and that means attracting the very best talent to join us on this exciting journey. We’re proud to be:• Trailblazers in banking, payments, capital markets, wealth, and asset management• Champions of an agile, nimble, and innovative work environment• Dedicated to building a team of top-notch professionals who share our drive and vision   Overview Capco is seeking an experienced IT Operations Expert to support the Cockpit IT team within the Strategic Program: Operational Stability. The ideal candidate brings strong ITIL expertise, hands‑on ServiceNow experience, and the ability to translate operational requirements into scalable, high‑quality solutions.   Key Responsibilities   Design and further develop Incident Framework and ensure its implementation in ServiceNow. Evolve Incident, Problem, and Change Management processes and translate improvements into ServiceNow configurations. Produce clear, high‑quality documentation (process descriptions, presentations, SharePoint content). Review incoming materials for completeness, accuracy, and alignment with Operations & Monitoring standards. Collaborate with stakeholders across IT and operations to ensure seamless process integration and operational stability. Professional Qualifications University degree in a relevant field (e.g., IT, Computer Science) or equivalent professional experience. Extensive experience in IT operations, with strong understanding of application architecture and service management principles. Advanced knowledge of ITIL processes and practical experience applying them in enterprise environments. Hands‑on expertise with ServiceNow, including process configuration and operational workflows. Fluent in English, both written and spoken.   Key Competencies: ITIL, Service Now   ONLINE RECRUITMENT PROCESS STEPS Screening call with the Recruiter Hiring Manager Technical Interview Feedback Offer   We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects.

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