Digital BA | Chatbot Contact Center Project job opportunity at Capco.

Home Jobs In Malaysia Tag: Business Consulting Digital BA | Chatbot Contact Center Project position at Capco


bot
Capco Digital BA | Chatbot Contact Center Project
Experience: 2-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Business Consulting

Copy Link Report
degreeOND
loacation - Kuala Lumpur, Malaysia
loacation - Kuala Lumpur....Malaysia

Company Overview Capco is an entrepreneurial consulting business with expertise in transformation, technology, and strategy. We specialize in banking and payment; capital markets; wealth & investment management; finance, risk & compliance; and technology, serving our clients from offices in leading financial centers across US, Europe and APAC. We are expanding our business rapidly across Asia (especially Malaysia). You will work on engaging projects with some of the largest banking and insurance clients in the world, projects that will deliver significant transformation and change. Besides, we have exciting growth plans in APAC and some very interesting new service lines opening. We are building the business, so now is a good time to join because you can join at the start, have an impact and play a role in its future success = promotion opportunities, better bonus opportunities and faster career progression. Through our collaborative and efficient approach, we help our clients successfully increase revenue, manage risk and regulatory change, reduce cost and enhance control. We specialize in banking; capital markets; wealth and investment management; finance, risk & compliance; and technology. We serve our clients from offices in leading financial centers across North America, Europe and APAC. Role Title: Digital Business Analyst | Contact Center / Chatbot Project  RESPONSIBILITIES  Lead or support the design and implementation of chatbot and conversational AI solutions across banking and financial services clients Gather and analyze business requirements related to digital platforms, user journeys, and automation opportunities Collaborate with cross-functional teams including UX/UI designers, developers, and data scientists to enhance chatbot capabilities and platform performance Define user stories, functional requirements, and process flows for chatbot interactions and platform features Conduct platform assessments and recommend enhancements to improve scalability, usability, and integration Monitor chatbot performance metrics and continuously optimize based on user feedback and analytics Communicate project updates and insights to senior stakeholders and client teams  REQUIREMENTS  2+ years of experience in consulting, business analysis, or project management, ideally within digital transformation or platform development within a bank Knowledge of financial services operations, especially in banking or wealth management Hands-on experience with chatbot platforms/ Gen AI Project  Familiarity with conversational design principles, NLP concepts, and user experience best practices Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions Experience working in agile environments and contributing to sprint planning, backlog grooming, and user testing Excellent communication skills in English;  Fluency in Mandarin OR Cantonese is a MUST    

Other Ai Matches

Analista de Operações - Estoque II/ Híbrido - Salvador Applicants are expected to have a solid experience in handling Tech & Engineering related tasks
(Senior) Consultant* - Payments Applicants are expected to have a solid experience in handling Business Consulting related tasks
Senior Data Architect Applicants are expected to have a solid experience in handling Data & Analytics related tasks
Fullstack Developer - Remote - English Advanced Applicants are expected to have a solid experience in handling Tech & Engineering related tasks
Prompt Engineer / Agent Designer – Toronto - Hybrid Applicants are expected to have a solid experience in handling Tech & Engineering related tasks
Senior Back End Developer (Java Spring Boot) - All Levels Applicants are expected to have a solid experience in handling Tech & Engineering related tasks
Business Analyst | Securities Services/Capital Markets Applicants are expected to have a solid experience in handling Business Consulting related tasks
Analista de Gestão - Híbrido - Vitória/ES Applicants are expected to have a solid experience in handling Business Consulting related tasks
Senior Data Engineer - Fabric Solution | Inglês Applicants are expected to have a solid experience in handling Tech & Engineering related tasks
Analista de Relacionamento e Inovação / Híbrido - Rio de Janeiro Applicants are expected to have a solid experience in handling Business Consulting related tasks
Data Engineer for Banking Applicants are expected to have a solid experience in handling Data & Analytics related tasks
Business Analyst - Securities Services Applicants are expected to have a solid experience in handling Business Consulting related tasks
Senior Microsoft Dynamics Architect Applicants are expected to have a solid experience in handling Tech & Engineering related tasks
Senior Data Analyst Applicants are expected to have a solid experience in handling Data & Analytics related tasks
Golang Developer Applicants are expected to have a solid experience in handling Tech & Engineering related tasks
System Analyst Applicants are expected to have a solid experience in handling Business Consulting related tasks
QA Automation Tester - All levels Applicants are expected to have a solid experience in handling Tech & Engineering related tasks
Technical Recruiter - Contract Hiring Applicants are expected to have a solid experience in handling Human Resources related tasks
Junior Full Stack Salesforce - COM INGLÊS - Remoto Applicants are expected to have a solid experience in handling Tech & Engineering related tasks
Senior Java Engineer Applicants are expected to have a solid experience in handling Tech & Engineering related tasks
Business Analyst - Retail Energy Applicants are expected to have a solid experience in handling Business Consulting related tasks
Principal Consultant - Assurance H/F Applicants are expected to have a solid experience in handling Business Consulting related tasks
(Senior) Consultant* – Insurance IT & Bipro/RNext Applicants are expected to have a solid experience in handling Business Consulting related tasks