Guest Experience Manager - FIFA World Cup 26™ (Atlanta, Miami) job opportunity at TKO Group Holdings, Inc..

Home Jobs In United States Of America Tag: Miami) Guest Experience Manager - FIFA World Cup 26™ (Atlanta, Miami) position at TKO Group Holdings, Inc.


DateMore Than 30 Days Ago bot
TKO Group Holdings, Inc. Guest Experience Manager - FIFA World Cup 26™ (Atlanta, Miami)
Experience: 5-years
Pattern: full-time
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loacation FL-Miami Gardens (Hard Rock Stadium), United States Of America
loacation FL-Miami Garde..........United States Of America

Who We Are: 

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

 Role Summary:   We are   looking for a creative and highly organized Guest Experience   Venue   Manage r to support and   dual   report to the V enue Manager   and VP   of   Guest Experiences . As Guest Experience Manager, you will shape and deliver the end-to-end hospitality experience   at one of the (16)   host cities of the FIFA World Cup 2026. Your scope will include oversight and management of such areas as hospitality gifting, guest experience staff and external vendor management, hospitality entertainment, omnichannel communication, content recommendations, service mapping, and post-tournament reporting. You will also oversee access control strategy, ensuring   accurate   guest tiering, zone control, and   appropriate staff   allocation across all hospitality areas. You will be managing third party supplier s   and vendor s   ensuring high level service delivery as per assigned scope   at the assigned venue . You will manage the cross-functional working groups to ensure seamless alignment and premium service delivery at every phase of the guest journey.   Key Responsibilities:   Support   On Location Venue Manager and   VP Guest Experience with delivery of the overall Hospitality Program   at the assigned venue   Manage selected Guest Experience vendors   and all hired Guest Experience staff   Align guest experience and guest journey with FIFA brand standards and On Location’s hospitality tiers across global and local audiences   Oversee the execution of hospitality services a t the   assigned   stadium , including indoor   lounges   and FIFA   pavilion   Deliver access control system a t assigned venue    Ensure all functions are synchronized around key journey milestones and guest experience standards   Ensure successful   implementation   of the gifting program    Support with delivery   and distribution   of the staff uniforms program   Ensure that all hospitality spaces are ready   for match operations   Secure successful implementation of the entertainment program across the stadium   Develop post-match communication plans, feedback collection, and tactics to convert guests into repeat customers   Manage assigned Guest Experience stadium staff     Experience/Qualifications Needed:   Minimum   5   years   of experience in VIP hospitality across major sporting events   Proven project management skills   Proven ability to conceptualize and deliver large scale projects with multiple workstreams    Experience working in the cross functional environment   Experience working in multi-venue or international events   Strong collaboration and communication abilities   Fluent in English; Spanish and/or French are a strong asset   Willingness to travel   across the USA, Mexico, and Canada.      We’d   Love If You Also Have These:       Experience with major sporting or international cultural events   Background in VIP hospitality, production, or brand activations     Working Conditions:     Fixed Term Position   Non regular working hours   Willingness to work on weekends   and national holidays   

 TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy . For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.

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