Guest Experience Manager (KC) - FIFA World Cup 26™ job opportunity at TKO Group Holdings, Inc..

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DatePosted 26 Days Ago bot
TKO Group Holdings, Inc. Guest Experience Manager (KC) - FIFA World Cup 26™
Experience: 7-years
Pattern: full-time
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loacation MO - Arrowhead Stadium (OL), United States Of America
loacation MO - Arrowhead..........United States Of America

Who We Are: 

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

 The Role   and What   You’ll   Do :   We are looking for a confident, calm, and highly organized   Venue Guest Experience Manager   to lead the delivery of the hospitality guest experience at an assigned FIFA World Cup 2026™ stadium. Reporting   into   the   Venue Manager , this role   is responsible for   ensuring hospitality guests feel welcomed, informed, and looked after throughout the matchday journey.   As the Guest Experience leader on-site for   all   hospitality areas, you will oversee front-line Guest Experience teams and coordinate closely with venue operations, hospitality operations, catering, security, and other key stakeholders to deliver a premium, consistent experience aligned with FIFA brand standards and On Location hospitality tiers. You will be expected to   operate   with strong judgment, proactive leadership, and a service-first mindset, particularly during peak moments and high-pressure situations.   In addition, you will   be responsible for   both entertainment and gifting programs   of   the guest journey. This   means ensuring that correct gifts arrive onsite and are securely store d   onsite; on the match day, all gifts are distributed to the   assigned storage facilities closer to the hospitality lounges or inside the lounges . You will   be responsible for   organizing gift distribution   process   together with   Gifting Supervisor and Guest Experience Lounge Leads. With the help of the   Entertainment   Supervisor,   you will   be responsible for   successful delivery of the entertainment program . This means ensuring that all entertainment vendors are onsite according to agreed   time lines   and all required equipment is   installed and ready to use.   You will also be tasked with ensuring smooth   entrance and   access control for all hospitality   tiers   across the venue.   When required, you   will be responsible for managing escalations and making Guest Experience-related decisions on the venue level.      Key Responsibilities:   Lead the end-to-end hospitality guest experience within the stadium, ensuring consistent execution of service standards across all lounges and premium areas   Set the tone for hospitality service delivery through visible leadership and real-time coaching of front-line teams   Own matchday readiness for guest-facing touchpoints including Welcome Desk operations,   gifting   stations   and entertainment     Manage Guest Experience   staff , ensuring correct staffing levels, positioning, and coverage across hospitality zones   Deliver pre-match briefings and ensure teams are aligned on service priorities, known risks, and operational updates   Monitor performance during operations and provide immediate feedback to   maintain   consistency, professionalism, and guest confidence   Take ownership of escalated guest issues and resolve them quickly and discreetly, applying service recovery principles and escalation protocols   Coordinate with Catering/F&B teams to ensure guest-facing service quality and presentation meet premium expectations   Collaborate with Security and Access Control teams to ensure guest-facing enforcement is delivered professionally and consistently, protecting both safety and hospitality standards   Liaise with other venue stakeholders as   required   to resolve operational challenges   impacting   hospitality guests   Track recurring guest issues, service risks, and operational gaps; provide structured feedback to Guest Experience leadership and venue stakeholders   Participate in post-match debriefs and support continuous improvement across matches through learnings and corrective actions       You Have These :     Minimum 7 years of experience in   VIP hospitality across major sporting events   Proven project management skills   Strong operational mindset with the ability to prioritize and make decisions quickly while   maintaining   professionalism and calm   Experience working in   the   cross functional environment   Strong collaboration and communication abilities   Fluent in English; Spanish and/or French are a strong asset   Willingness   to   work   a flexible schedule, including nights and weekends, and support venue readiness activities as   required .       We’d   Love If You Also Have These:       Experience with major sporting or international cultural events   (FIFA   tournaments , Olympic   Games , Formula 1, NFL, etc.)   Background in   VIP   hospitality, production, or brand activations   (luxury hotels, airlines, or high-end events)   Familiarity with access control environments and tiered hospitality guest categories     Working Conditions:   Fixed Term Position   Non regular   working hours   Willingness to work on weekends   Hybrid system     

 TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy . For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.

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