Technical Support Specialist job opportunity at D‑ploy AG.



Date2025-11-18T11:47:47.259Z bot
D‑ploy AG Technical Support Specialist
Experience: 2-years
Pattern: Full-time
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Prague, Czechia
loacation Prague....Czechia

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities Support of IT tools for end-users & IT project owners Act as liaison between the client and/or appropriate resolver teams Create / Manage our IT platforms on behalf of user and appropriate resolver teams Providing initial response time to the requester using the predetermined process & SLA. Perform fault isolation in support of clients escalating as required. Use collaboration technologies such as Microsoft Teams, Webcasting, etc. Escalation of tickets to other Support teams when necessary, On-site Incident and Request resolution, ticket closure. Report customer feedback and potential product requests Help create technical documentation and manuals 2+ years of experience in Service Desk / IT support centre / 1st/2nd line support Working knowledge of office automation products and generally used SW Hands-on experience with Windows/Linux/Mac OS environments Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude with good communication skills Fluent English & Czech or Slovak (spoken & written); German is a plus Candidates must declare Criminal record extract not older than three months

Other Ai Matches

IT Support Technician (Odelzhausen, Vorort, Deutsch+Englisch) Applicants are expected to have a solid experience in handling Vorort, Deutsch+Englisch) related tasks
HR payroll specialist with German (Human Resources, SAP, Full-time, temporary) Applicants are expected to have a solid experience in handling SAP, Full-time, temporary) related tasks
Junior Pre-Sales Consultant (Technical Bid and Solution Specialist, German) Applicants are expected to have a solid experience in handling German) related tasks
IT Site Admin (Vorort, Zeitz, Vollzeit, Deutsch+Englisch) Applicants are expected to have a solid experience in handling Zeitz, Vollzeit, Deutsch+Englisch) related tasks
Payroll Transformation Lead with French Applicants are expected to have a solid experience in handling Job related tasks
B2B Account Manager (Hybrid, Czech + English) Applicants are expected to have a solid experience in handling Czech + English) related tasks
IT Site Admin (Vorort, Ochsenfurt, Vollzeit, Deutsch+Englisch) Applicants are expected to have a solid experience in handling Ochsenfurt, Vollzeit, Deutsch+Englisch) related tasks
Service Desk Manager (ITIL, Service Now, GxP) Applicants are expected to have a solid experience in handling Service Now, GxP) related tasks
IT Site Admin (Vorort, Offstein, Vollzeit, Deutsch+Englisch) Applicants are expected to have a solid experience in handling Offstein, Vollzeit, Deutsch+Englisch) related tasks
Disaster Recovery Test Coordinator Applicants are expected to have a solid experience in handling Job related tasks
Talent Acquisition Coordinator (Spanish & Italian Speaking) Applicants are expected to have a solid experience in handling Job related tasks
IT Onsite Support (Berlin, Vor Ort, Deutsch+Englisch) Applicants are expected to have a solid experience in handling Vor Ort, Deutsch+Englisch) related tasks
General Application - Freelance Opportunities Applicants are expected to have a solid experience in handling Job related tasks
Mobile Device SME (MS Intune, Autopilot, Short-Term Project) Applicants are expected to have a solid experience in handling Autopilot, Short-Term Project) related tasks
Power Platform Developer Applicants are expected to have a solid experience in handling Job related tasks
IT Onsite Technician (Mexico City, IT Support, English required) Applicants are expected to have a solid experience in handling IT Support, English required) related tasks
IT infrastructure L2 support (Remote, Full-time, EU, English) Applicants are expected to have a solid experience in handling Full-time, EU, English) related tasks
Onsite Support Engineer (Riyadh, Part-time, ITIL, 2nd Level Support, Applicants are expected to have a solid experience in handling Part-time, ITIL, 2nd Level Support, related tasks
Lab IT Technician (Stein, Pharma, Software Testing, GxP) Applicants are expected to have a solid experience in handling Pharma, Software Testing, GxP) related tasks
Service Delivery Manager Applicants are expected to have a solid experience in handling Job related tasks
IT Onsite Technician (Hyderabad, IT Support, English) Applicants are expected to have a solid experience in handling IT Support, English) related tasks
IT Site Admin (Vorort, Ochsenfurt, Vollzeit, Deutsch+Englisch) Applicants are expected to have a solid experience in handling Ochsenfurt, Vollzeit, Deutsch+Englisch) related tasks
IT Onsite Technician (Dhaka, IT Support, English) Applicants are expected to have a solid experience in handling IT Support, English) related tasks