IT Service Administrator based in Czech Republic (Remote, English) job opportunity at D‑ploy AG.

Home Jobs In Czechia Tag: English) IT Service Administrator based in Czech Republic (Remote, English) position at D‑ploy AG


Date2025-12-12T12:04:53.507Z bot
D‑ploy AG IT Service Administrator based in Czech Republic (Remote, English)
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

English)

Copy Link Report
degreeGeneral
loacation Ostrava, Czechia
loacation Ostrava....Czechia

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are seeking an IT Service Administrator to support IT operations for one of our Swiss clients.  This role combines service request management with dispatching responsibilities for hardware appointments, refresh cycles, and workflow coordination.  You will manage several queues, communicate with users and technicians, and ensure high-quality service delivery across several Swiss sites. We are focused on creating value where IT counts, join us! Responsibilities: Service Request & Queue Management Manage daily RITM and incident tickets in ServiceNow. Operate the dispatching queues: IMAC, Deployment, Incidents. Process catalogue tasks (CTSK), assign work, and follow workflow steps. Schedule appointments for new hires, hardware refreshes, and hardware returns. Coordinate technician availability via booking and site-specific calendars. Follow different procedures depending on user location. Use predefined shortcuts, templates, and Excel workflows to manage reminders and communications. Communicate with users via email, Teams, and calls to resolve issues or guide them through processes. Hardware & Asset Coordination Manage hardware returns, refresh cycles, and device handovers. Check user and device information using ServiceNow, ISS, CMT, Tachyon. Support device troubleshooting and initial incident investigation. Assist external workforce hardware validation and requests. Onboarding & Offboarding Support Prepare hardware and access for new hires. Validate employee or external worker information with HR and hiring agencies. Ensure complete offboarding and return of company assets. Request approvals from managers or specialist teams where necessary. English, professional working proficiency German, or any other language, is an advantage Experience in IT service delivery, dispatch coordination, or ServiceNow operations. Strong customer service and communication abilities. High organisational skills and ability to manage multiple tasks. Experience with ServiceNow, device management tools (CMT/Tachyon), or similar platforms. Ability to follow structured workflows and multi-step processes. Problem-solving mindset and attention to detail. Proactive and collaborative team player Strong sense of responsibility and ownership Ability to adapt to new processes and workload changes Calm and professional under pressure Candidates must provide a Criminal Record (not older than 3 months)

Other Ai Matches

IT Onsite Support (Marburg, Vor Ort, Deutsch+Englisch) Applicants are expected to have a solid experience in handling Vor Ort, Deutsch+Englisch) related tasks
Junior IT Onsite Techniker (Wehr, Vollzeit, IT Support) Applicants are expected to have a solid experience in handling Vollzeit, IT Support) related tasks
IT Site Admin (Vorort, Zeitz, Vollzeit, Deutsch+Englisch) Applicants are expected to have a solid experience in handling Zeitz, Vollzeit, Deutsch+Englisch) related tasks
IT infrastructure L2 support (Remote, Full-time, EU, English) Applicants are expected to have a solid experience in handling Full-time, EU, English) related tasks
Payroll Transformation Lead with French Applicants are expected to have a solid experience in handling Job related tasks
HR Service Delivery Specialist (English, French) Applicants are expected to have a solid experience in handling French) related tasks
IT Site Admin (Vorort, Offstein, Vollzeit, Deutsch+Englisch) Applicants are expected to have a solid experience in handling Offstein, Vollzeit, Deutsch+Englisch) related tasks
IT Support Technician (Odelzhausen, Vorort, Deutsch+Englisch) Applicants are expected to have a solid experience in handling Vorort, Deutsch+Englisch) related tasks
Junior Pre-Sales Consultant (Technical Bid and Solution Specialist, German) Applicants are expected to have a solid experience in handling German) related tasks
IT Onsite Techniker & Meeting Support Spezialist (Holzkirchen, DE+ENG, Vor Ort) Applicants are expected to have a solid experience in handling DE+ENG, Vor Ort) related tasks
IT Onsite Techniker & Meeting Support Spezialist (Holzkirchen, DE+ENG, Vor Ort) Applicants are expected to have a solid experience in handling DE+ENG, Vor Ort) related tasks
Senior Financial Controller - Transition & Separation Projects (Freelance) Applicants are expected to have a solid experience in handling Job related tasks
Disaster Recovery Expert Applicants are expected to have a solid experience in handling Job related tasks
Purchase Order Administrative Specialist - (Prague, Invoicing, finance) Applicants are expected to have a solid experience in handling Invoicing, finance) related tasks
HR Administrative Assistant (English) Applicants are expected to have a solid experience in handling Job related tasks
HR Service Delivery Specialist (English, Dutch/Flemish) Applicants are expected to have a solid experience in handling Dutch/Flemish) related tasks
Service Desk Agent (German Speaking) Applicants are expected to have a solid experience in handling Job related tasks
IT Onsite Support (Tübingen, Vor Ort, Deutsch+Englisch) Applicants are expected to have a solid experience in handling Vor Ort, Deutsch+Englisch) related tasks
IT Service Administrator based in Czech Republic (Remote, English) Applicants are expected to have a solid experience in handling English) related tasks
General Application - Freelance Opportunities Applicants are expected to have a solid experience in handling Job related tasks
Senior IT Onsite Support (Mainz, Vor Ort, Deutsch+Englisch) Applicants are expected to have a solid experience in handling Vor Ort, Deutsch+Englisch) related tasks
General Application Applicants are expected to have a solid experience in handling Job related tasks
Junior System Engineer LIMS (Offstein, LabWare, Englisch, Deutsch) Applicants are expected to have a solid experience in handling LabWare, Englisch, Deutsch) related tasks