Technical Support Engineer job opportunity at Luminance.

Home Jobs In Australia Tag: Job Technical Support Engineer position at Luminance


Date2025-06-11T08:42:30.522Z bot
Luminance Technical Support Engineer
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Sydney, Australia
loacation Sydney....Australia

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance’s technology within their own environment. A Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and seeing any potential issues through to a resolution. This role is all about building rapport and cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance’s products, and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real ‘people person’ with critical thinking skills and a desire to solve problems. Responsibilities Managing customer problems from start to finish and maintaining customer relationships throughout the whole support process Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist further Having a comprehensive understanding of the product Understanding the individual use cases and needs of each customer Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US) Excellent interpersonal and communication skills, both verbal and written Desire to work in a customer-facing role Highly-detail oriented with a problem-solving attitude Organised with excellent time management skills with an ability to prioritise effectively Experience with customer-facing activities is desirable, but not essential

Other Ai Matches

Customer Success Manager Applicants are expected to have a solid experience in handling Job related tasks
Account Executive Applicants are expected to have a solid experience in handling Job related tasks
Infrastructure Engineer Applicants are expected to have a solid experience in handling Job related tasks
Technical Support Engineer Applicants are expected to have a solid experience in handling Job related tasks
E-Discovery Specialist (Customer Success) Applicants are expected to have a solid experience in handling Job related tasks
Account Executive (German Speaking, DACH Coverage) Applicants are expected to have a solid experience in handling DACH Coverage) related tasks
Product Specialist Applicants are expected to have a solid experience in handling Job related tasks
Product Manager Applicants are expected to have a solid experience in handling Job related tasks
Client Solutions Engineer Applicants are expected to have a solid experience in handling Job related tasks
Legal Analyst (Japanese speaking) Applicants are expected to have a solid experience in handling Job related tasks
Product Specialist Applicants are expected to have a solid experience in handling Job related tasks
Subject Matter Expert Applicants are expected to have a solid experience in handling Job related tasks
Product Specialist Applicants are expected to have a solid experience in handling Job related tasks
Product Specialist Applicants are expected to have a solid experience in handling Job related tasks
Paralegal (Commercial Customer Facing) Applicants are expected to have a solid experience in handling Job related tasks
Commercial Director Applicants are expected to have a solid experience in handling Job related tasks
Commercial Director Applicants are expected to have a solid experience in handling Job related tasks
Legal Implementation Specialist Applicants are expected to have a solid experience in handling Job related tasks
Technical Support Engineer Applicants are expected to have a solid experience in handling Job related tasks
Partnerships Director Applicants are expected to have a solid experience in handling Job related tasks
Account Executive Applicants are expected to have a solid experience in handling Job related tasks
Account Executive Applicants are expected to have a solid experience in handling Job related tasks
Account Executive Applicants are expected to have a solid experience in handling Job related tasks