C004626 Service Manager (NS) - MON 23 Feb job opportunity at EMW, Inc.

Home Jobs In Belgium Tag: Job C004626 Service Manager (NS) - MON 23 Feb position at EMW, Inc


Date2026-02-10T11:38:13.454Z bot
EMW, Inc C004626 Service Manager (NS) - MON 23 Feb
Experience: 2-years
Pattern: Contract
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Braine-l'Alleud, Belgium
loacation Braine-l'Alleu..........Belgium

Deadline Date: Monday 23 February 2026 Requirement: Service Manager Location: Braine-l'Alleud, BE Full Time On-Site: Yes Time On-Site: 100% Total Scope of the request (hours): 836 Required Start Date: 31 March 2026 End Contract Date: 31 December 2026 Required Security Clearance: NATO SECRET   Duties & Role: Under the direction of the Principal Service Manager, but largely under own initiative, the incumbent will perform duties such as the following: Manage the Deployable CIS (DCIS) infrastructure as a service and ensure system readiness at a level specified in the Service Level Agreements (SLA). Ensures the availability and quality of engineering support delivered to the customer through close co-ordination with NCI Agency Business Areas and the CIS Support and Sustainment Centre (CSSC); Support to exercises; Manage the renewal of the security accreditation for each of the DCIS systems; Manage the DCIS Configuration Management Process to ensure that all assets are maintained at known configuration states and can be correctly accounted for; Conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required; Develop Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements; Support the Principal Service Manager with the development of the annual Operational and Maintenance (O&M) budget submission and will develop a financial plan for the execution of the O&M funds ensuring that DCIS assets are kept updated; Ensure that the system documentation for operation, maintenance and training is updated in accordance with system evolution; Manage the recommended list of spare parts and availability of spares in close coordination with the NCI Agency Business Areas and the CSSC; Manage contractor support resources and acceptance of services of contractors; Provide input to the Principal Service Manager for the quarterly SLA report; Provide input and recommendations to the SLA Change management process; Assessment of manpower and O&M budget requirements; Provide support to project managers as required through the project development, delivery and transition into service phases; Manage the support to the operational user during the transition into service of new systems and capabilities; Manage the integration of DCIS with non-CIS systems and infrastructure projects delivered to the operational user, ensuring that the component projects form an operational capability; Sponsoring DCIS training courses delivered by NCI Agency Academy, ensuring that the technical content is aligned to the system baseline and meets the requirement of the operational user; Participating in the technical portion of inspections and Joint Final Acceptance Inspections (JFAIs) as new systems as transitioned into operations, including conducting follow-up actions regarding the resolving of deficiencies; Provide support to Operations and during operational planning events; Deputize for higher grade staff, if required; Performs other duties as may be required. Skill, Knowledge & Experience: The candidate must have a currently active NATO SECRET security clearance A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience; Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post; Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement; or latest versions Sound experience in IT services engineering, planning, operations, maintenance and management; Demonstrable of experience as a line manager and provide evidence of having the ability of being a motivator and mentor; Sound experience on the Configuration Management and Change Management processes and tools; Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution; Managing small scale projects for the implementation of CIS services related to network monitoring and network performance management services; Managing, leading, and mentoring a team. Experience in roles with requirement to display report writing and presentation skills Desirable Experience and Education: ITIL Expert /Managing Professional PRINCE 2 Foundation level or PMI PMP; MSP Foundation Management of Risk Foundation; Demonstrable evidence in maintaining knowledge of advances in Information Technology; Proven success as an operational, technical team lead and service manager; Familiarity with military telecommunications and information systems; VLF to Satellite EHF Member of a recognized professional body or institution; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).

Other Ai Matches

C004497 Principal Technician (VTC/AV) (NS) - TUE 24 Feb RELAUNCH Applicants are expected to have a solid experience in handling Job related tasks
C004648 Principal Technician (Digital Communication Services) (NS) - FRI 13 Feb Applicants are expected to have a solid experience in handling Job related tasks
C004658 Engineer / Developer (Automation in Service Ops) (NS) - MON 16 Feb Applicants are expected to have a solid experience in handling Job related tasks
C004491 Dev Ops Engineer (CTS) - WED 25 Feb RELAUNCH Applicants are expected to have a solid experience in handling Job related tasks
2025-0376 Support for Project Management (NS) - MON 16 Feb Applicants are expected to have a solid experience in handling Job related tasks
C004655 VDI Engineer (NS) - MON 23 Feb Applicants are expected to have a solid experience in handling Job related tasks
2025-0054 Provision of SATCOM Technical Support Svcs (NS) - FRI 13 Feb RELAUNCH Applicants are expected to have a solid experience in handling Job related tasks
2026-0006 C3 Taxonomy Analytical Support 2026 (NS) - WED 25 Feb Applicants are expected to have a solid experience in handling Job related tasks
C004667 SharePoint Development Specialist (NS) - WED 18 Feb Applicants are expected to have a solid experience in handling Job related tasks
C004565 Penetration Tester (NS) - THU 26 Feb RELAUNCH Applicants are expected to have a solid experience in handling Job related tasks
C004598 Senior Engineer (Voice & VTC) (NS) - TUE 24 Feb Applicants are expected to have a solid experience in handling Job related tasks
C004626 Service Manager (NS) - MON 23 Feb Applicants are expected to have a solid experience in handling Job related tasks
C004616 IT Change Manager (NS) - FRI 20 Feb Applicants are expected to have a solid experience in handling Job related tasks
C004145 Technician (Service Desk) (NS) - MON 23 Feb RELAUNCH Applicants are expected to have a solid experience in handling Job related tasks
C004668 SharePoint Infrastructure and DevOps Specialist (NS) - WED 18 Feb Applicants are expected to have a solid experience in handling Job related tasks
C004656 CMDB & Change Management Support Analyst (NS) - WED 25 Feb Applicants are expected to have a solid experience in handling Job related tasks
C004657 System Administrator w Microsoft COTS Specialisation (NS) - TUE 24 Feb Applicants are expected to have a solid experience in handling Job related tasks
2026-0005 C3 Policy Directive Roadmap Dev Support Svc - FRI 20 Feb RELAUNCH Applicants are expected to have a solid experience in handling Job related tasks
C04023 Cyber Incident Responder (NS) - WED 25 Feb RELAUNCH Applicants are expected to have a solid experience in handling Job related tasks
C004662 Deputy Service Delivery Manager - Cyber Security (NS) - MON 23 Feb Applicants are expected to have a solid experience in handling Job related tasks
2025-0375 Principal Logistics Support Service (NS) - FRI 13 Feb Applicants are expected to have a solid experience in handling Job related tasks
C004597 Senior Engineer (Voice & VTC) (NS) - TUE 24 Feb Applicants are expected to have a solid experience in handling Job related tasks
C004659 Engineer / Developer (Automation in Service Ops) (NS) - MON 16 Feb Applicants are expected to have a solid experience in handling Job related tasks