IT Support Engineer job opportunity at Luminance.

Home Jobs In United States Of America Tag: Job IT Support Engineer position at Luminance


Date2026-02-10T16:02:53.569Z bot
Luminance IT Support Engineer
Experience: 3-years
Pattern: Full-time
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loacation New York, United States Of America
loacation New York....United States Of America

We’re looking for an experienced IT Support Engineer with a strong customer-service mindset who enjoys being close to users and solving problems day to day. This is a hands-on, support-focused role for someone who takes ownership of issues, communicates clearly, and ensures employees have a smooth and reliable technology experience. You’ll work autonomously, respond to a wide range of support requests, and act as a trusted point of contact for IT across the business. Located in New York (with rare travel across the US & Canada as required) Key Responsibilities Act as the primary point of contact for end-user IT support across hardware, software, and connectivity issues Troubleshoot and resolve day-to-day IT issues, escalating when appropriate and owning issues through to resolution Support macOS environments, including MacBook setup, configuration, and troubleshooting Own onboarding and offboarding processes, including device preparation, access provisioning, and asset tracking Administer Microsoft Office 365 for end users (accounts, permissions, licensing, security settings) Manage devices using MDM solutions such as Jamf and/or Microsoft Intune Diagnose and resolve networking-related issues, including Wi-Fi, internet connectivity, and firewall access Maintain clear and up-to-date IT documentation, FAQs, and knowledge base articles Proactively identify recurring issues and suggest improvements to tools, processes, and the end-user experience Work with vendors and third-party providers to resolve support issues when required Provide on-site support at US and Canadian offices when needed (very rarely) Required Skills & Experience 2–3+ years of experience in IT support, desktop support, or a similar user-facing IT role Strong hands-on experience supporting macOS environments and end users Experience administering Microsoft Office 365 in a support context Experience managing endpoints with Jamf and/or Microsoft Intune Solid understanding of networking fundamentals relevant to troubleshooting (TCP/IP, DNS, DHCP, Wi-Fi, firewalls) Comfortable handling a wide variety of support requests across hardware, software, and SaaS tools Proven ability to manage multiple tickets and priorities while maintaining a high level of service Excellent communication skills and a friendly, approachable support style Personal Attributes Self-starter who takes ownership of support issues end-to-end Strong customer-service mindset with patience and empathy for users Organized, detail-oriented, and reliable Calm under pressure and comfortable supporting non-technical users Nice to Have Experience supporting distributed or multi-office teams Exposure to security best practices and endpoint protection too

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