Operations Specialist job opportunity at TMGM.

Home Jobs In Australia Tag: Job Operations Specialist position at TMGM


Date2025-11-13T06:21:28.361Z bot
TMGM Operations Specialist
Experience: 2-years
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Sydney, Australia
loacation Sydney....Australia

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service. At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape. About the Role We are seeking a Operations Specialist to join our dynamic team within the financial industry, specifically focusing on CFDs (Contracts for Difference). You will play a pivotal role in managing and executing our promotional campaigns from an operational and quality assurance perspective. You will develop a deep understanding of various promotion types, rules, and CRM configurations to ensure that client application processes are handled with precision and fairness. Through close collaboration with cross-functional teams, you will help enhance the end-to-end client experience. This role requires a keen eye for detail, strong data and system thinking, and the ability to identify process gaps and drive continuous improvement. Responsibilities Coordinate end-to-end execution of promotions and campaigns (e.g. deposit bonuses, trading competitions, referral programs) Work closely with the Marketing, CRM, Compliance Prepare campaign briefs and T&C. Ensure all promotions comply with local regulatory requirements and internal company policies. Liaise with compliance teams for promotional approvals. Maintain accurate promotion records, including T&Cs, logs, and internal trackers. Use CRM tools, promotion engines, and backend dashboards to set up and monitor campaigns. Collaborate with Tech/Dev teams to test and QA promotional mechanics before go-live. Conduct QA reviews by operations staff, including both promotion application processing and client account setup, to ensure that eligibility criteria are correctly applied and that all configurations within the CRM system align precisely with defined promotion rules and the expected client experience. Support operation staff by identifying recurring errors or inconsistencies in promotion processing, and provide clear QA insights on SOP adherence, rule misinterpretations, and data handling issues. Strengthen communication between QA and promotion operations teams, ensuring that customer feedback and QA findings are systematically documented and integrated into the continuous improvement of processes, rules, and systems. Generate detailed QA reports after each review cycle, highlighting key findings, pass/fail rates, rule violations, and process inefficiencies, to support management in performance evaluations, targeted training, and operational improvements. Contribute to the improvement of promotions workflows, approval timelines, and automation where possible. Identify inefficiencies and propose solutions to enhance execution speed and accuracy. At least 2 years of experience in an operations team within the CFD industry or other financial industries is preferred. Strong project management skills with a proven ability to oversee multiple projects concurrently in a fast-paced environment. Strong attention to detail and a commitment to accuracy. Quick learner with the ability to absorb and apply information efficiently. A team player with excellent collaboration skills. Proficiency in Microsoft Office (advanced Excel skills are an advantage). Willingness to work on public holidays. Bilingual proficiency in English and Chinese (Mandarin).

Other Ai Matches

Head of Product - Forex Trading | Chinese Speaking Applicants are expected to have a solid experience in handling Job related tasks
Trading Operations Analyst Applicants are expected to have a solid experience in handling Job related tasks
CRM Manager (Lifecycle) Applicants are expected to have a solid experience in handling Job related tasks
Media Buyer & Optimization Specialist Applicants are expected to have a solid experience in handling Job related tasks
Forex CFD Account Manager | Malay Speaking Applicants are expected to have a solid experience in handling Job related tasks
Forex CFD Account Manager I Hindi Speaking Applicants are expected to have a solid experience in handling Job related tasks
FX Partnerships Manager Applicants are expected to have a solid experience in handling Job related tasks
Forex CFD Account Manager I Mandarin Speaking Applicants are expected to have a solid experience in handling Job related tasks
CFD Stock Account Manager | Mandarin Speaking Applicants are expected to have a solid experience in handling Job related tasks
Global Acquisition Marketing Director Applicants are expected to have a solid experience in handling Job related tasks
Forex CFD Account Manager I Thai Speaking Applicants are expected to have a solid experience in handling Job related tasks
Forex CFD Account Manager | Filipino Speaking Applicants are expected to have a solid experience in handling Job related tasks
Head of PMO Applicants are expected to have a solid experience in handling Job related tasks
Account Manager - Sales Applicants are expected to have a solid experience in handling Job related tasks
Junior Settlements Officer Applicants are expected to have a solid experience in handling Job related tasks
Team Leader - Sales Applicants are expected to have a solid experience in handling Job related tasks
CFD Crypto Account Manager - Mandarin Speaking Applicants are expected to have a solid experience in handling Job related tasks
Forex CFD Account Manager | Indonesian Speaking Applicants are expected to have a solid experience in handling Job related tasks
Senior Crypto Quant Trader Applicants are expected to have a solid experience in handling Job related tasks
Junior Client Settlements Operations Specialist (Early Morning Shift) Applicants are expected to have a solid experience in handling Job related tasks
Financial Product Sales Intern | Mandarin Speaking Applicants are expected to have a solid experience in handling Job related tasks
Forex CFD Account Manager I Mandarin Speaking Applicants are expected to have a solid experience in handling Job related tasks
Financial Product Sales Intern | Mandarin Speaking Applicants are expected to have a solid experience in handling Job related tasks