Customer Support Specialist (Healthcare) - A238 job opportunity at Pearl Talent.

Home Jobs In Argentina Tag: Job Customer Support Specialist (Healthcare) - A238 position at Pearl Talent


Date2026-01-06T11:06:17.100Z bot
Pearl Talent Customer Support Specialist (Healthcare) - A238
Experience: 2-years
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeHigh School (S.S.C.E)
loacation Buenos Aires, Argentina
loacation Buenos Aires....Argentina

Industry Healthtech / SaaS Work Arrangement Remote Job Type Full-time Work Schedule CST business hours Locations Philippines LATAM Anywhere remote, with strong English communication skills About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for: WATCH HERE Why Work with Us? At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. About the Company Our client is a fast-growing healthcare technology company providing digital solutions that support clinics and healthcare providers in delivering efficient, compliant, and high-quality patient services. The platform enables healthcare teams to streamline workflows, resolve operational challenges, and deliver reliable support across clinical and administrative functions. The company operates in a highly regulated environment and prioritizes accuracy, responsiveness, and customer trust. Role Overview The Customer Support Specialist serves as the first point of contact for customers using a healthcare technology platform. This role focuses on resolving Tier 1 support inquiries while applying critical thinking and investigative skills to identify root causes and deliver timely solutions. The position operates in a fast-paced, evolving environment and requires strong ownership from initial inquiry through resolution. The role is execution-heavy, customer-facing, and collaborative, working closely with internal teams to ensure consistent and high-quality support delivery. Candidates who thrive are proactive, detail-oriented, and comfortable navigating ambiguity. Your Impact: You will play a key role in maintaining customer satisfaction by resolving support inquiries efficiently and accurately. Your work will directly reduce issue resolution time and prevent unnecessary escalations through thorough investigation and documentation. You will help improve operational efficiency by identifying recurring issues and contributing to better support processes and documentation. Your contributions will support trust, reliability, and long-term retention for healthcare clients. Core Responsibilities Customer Support & Issue Resolution – 50% Serve as the first point of contact for Tier 1 customer inquiries via phone, email, and ticketing systems. Investigate, troubleshoot, and resolve issues independently when possible. Apply critical thinking to determine whether issues are technical, procedural, or user-driven. Escalate cases to Technical Support or management only when appropriate and with complete context. Case Documentation & Systems Management – 20% Accurately document customer interactions, cases, and resolutions in CRM and internal systems. Maintain clear and complete records to ensure operational visibility and continuity. Ensure all cases meet quality and compliance standards. Process Improvement & Knowledge Management – 20% Identify recurring issues, workflow inefficiencies, and knowledge gaps. Provide actionable feedback to improve support processes. Contribute to the creation and maintenance of Help Center articles, internal documentation, and SOPs. Cross-Functional Collaboration – 10% Collaborate with internal teams to resolve customer issues effectively. Support consistent service delivery across departments. Communicate trends or systemic issues to relevant stakeholders. Must-Haves (Required) 2+ years of experience in Customer Support or a related role. Experience supporting customers in SaaS, healthtech, or U.S. healthcare environments. Strong problem-solving and investigative skills. Excellent written and verbal English communication skills. Ability to work effectively in a fast-paced, changing environment. High level of ownership, accountability, and attention to detail. Nice-to-Haves (Preferred) Experience supporting U.S.-based healthcare providers or clinics. Exposure to regulated environments or compliance-driven workflows. Experience collaborating with technical or engineering teams. Tools Proficiency Must-Haves (Required) Google Docs Google Sheets Gmail Slack Nice-to-Haves (Preferred) Order management platforms Fulfillment platforms Adobe Photoshop Adobe Illustrator

Other Ai Matches

Account Executive - REMOTE - SR003 Applicants are expected to have a solid experience in handling Job related tasks
Pearl Talent - Project Manager - I014 Applicants are expected to have a solid experience in handling Job related tasks
Account Manager (Merchandising / E-commerce Platform) - A245 Applicants are expected to have a solid experience in handling Job related tasks
M&A Research & Operations Lead (Private Equity / M&A Advisory) - A284 Applicants are expected to have a solid experience in handling Job related tasks
SEO Specialist - REMOTE - SR008 Applicants are expected to have a solid experience in handling Job related tasks
Executive Assistant - REMOTE - SR001 Applicants are expected to have a solid experience in handling Job related tasks
Account Manager (Merchandising / E-commerce Platform) - A245 Applicants are expected to have a solid experience in handling Job related tasks
Full Stack Engineer - REMOTE - SR004 Applicants are expected to have a solid experience in handling Job related tasks
Digital Marketing Manager - REMOTE - SR008 Applicants are expected to have a solid experience in handling Job related tasks
Executive Assistant / Chief of Staff - A263 Applicants are expected to have a solid experience in handling Job related tasks
n8n Developer - REMOTE - SR004 Applicants are expected to have a solid experience in handling Job related tasks
Executive Assistant / Chief of Staff - A263 Applicants are expected to have a solid experience in handling Job related tasks
Patient Intake Specialist - REMOTE - SR010 Applicants are expected to have a solid experience in handling Job related tasks
Recruitment Manager - REMOTE - SR009 Applicants are expected to have a solid experience in handling Job related tasks
Account Manager (Merchandising / E-commerce Platform) - A245 Applicants are expected to have a solid experience in handling Job related tasks
Contracting & Credentialing Specialist - A266 Applicants are expected to have a solid experience in handling Job related tasks
Ads Campaign Manager / Strategist (Meta & Google Ads) - A288 Applicants are expected to have a solid experience in handling Job related tasks
Virtual Executive Assistant & Team Concierge (AI / Technology Startup) - A255 Applicants are expected to have a solid experience in handling Job related tasks
M&A Research & Operations Lead (Private Equity / M&A Advisory) - A284 Applicants are expected to have a solid experience in handling Job related tasks
Pearl Talent- Headhunter - I010 Applicants are expected to have a solid experience in handling Job related tasks
Sales Development Representative (Healthcare / Clinic Sales) - A241 Applicants are expected to have a solid experience in handling Job related tasks
Recruitment Coordinator - REMOTE - SR009 Applicants are expected to have a solid experience in handling Job related tasks
Pearl Talent - Talent Acquisition Partner (Tech & Creative Focus) I030 Applicants are expected to have a solid experience in handling Job related tasks