Solution Architect - Remote job opportunity at Flatgigs.

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Date2025-11-25T13:12:38.582Z bot
Flatgigs Solution Architect - Remote
Experience: General
Pattern: Full-time
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loacation Karachi, Pakistan
loacation Karachi....Pakistan

We are seeking a highly experienced professional to lead presales, solution architecture, and project management for our Egypt office. This role will play a critical part in driving customer success, technical excellence, and delivering outstanding projects. Responsibilities: 1-     Presale function: ·        Collaborate with the sales team to identify customer needs and propose Atlassian-focused solutions (Jira, Confluence, Bitbucket, etc.). ·        Conduct product demonstrations, proofs of concept, and workshops tailored to client use cases. ·        Prepare and deliver compelling RFPs, RFIs, and technical proposals that align with customer requirements. ·        Stay informed about the latest Atlassian tools, features, and integrations to advise clients on the best-fit solutions. 2-     Solution Architect function: ·        Design scalable, secure and efficient solutions around Atlassian tools for cloud and data center instances of Jira, Service Management, and Confluence platforms, others (Atlassian platform). ·        Guide solution design, architecture, implementation, automations, and integrations across Atlassian platform. ·        Work with internal customers to identify their Atlassian needs, promote best practices, and actively design the architecture of Atlassian solutions. ·        Oversee and scale the Atlassian ecosystem ensuring best-in-class services to its customers. ·        Implement Jira, Confluence, Jira Service Management & related Atlassian products as a complete solution such as Collaboration Solution, Tracking System, Agile Project Management, SDLC/ALM, DevOps, Task Management, and more. ·        Provide Customer Support on-site or remotely with high Quality of Service on Atlassian products. ·        Accountable on high Quality of Service and Customer satisfaction. ·        Collect functional and technical requirements from Client when needed and write the technical specifications document. ·         Handle escalations and effectively resolve any Atlassian-related issues that may arise during the service delivery process. ·        Identify and mitigate potential risks and issues in service delivery and project execution. ·        Develop and maintain strong relationships with clients, serving as the primary point of contact for any Atlassian-related service delivery issues or concerns. 3-     Project Management: ·        Manage and oversee the implementation of Atlassian solutions, ensuring delivery on time, within scope, and budget. ·        Communicate project progress, challenges, and solutions to clients and stakeholders. ·        Identify risks and develop mitigation strategies for successful project execution. ·        Drive collaboration among cross-functional teams to ensure seamless project delivery.  Desired Skills & Experience ·        5 + years of Jira administration experience within a large enterprise environment. ·        Understanding of Atlassian products and their enterprise applications. ·        Knowledge in cloud platforms (e.g., AWS, Azure) and integrating Atlassian tools into cloud environments. ·        Experience in REST APIs and Web Services. ·        Conceptual and practical understanding of ITIL and CI/CD. ·        Know-how in Active Directory, Linux, Web App, DB Servers. ·        Ability to communicate, written and verbal, with technical and non-technical teams. ·        Customer oriented with a good understanding of milestones deliverables and SLAs. ·        Strong problem-solving and interpersonal skills, with the ability to work independently and in a team ·        Proficiency in Agile methodologies, specifically Kanban and Scrum, is a big plus Education: Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.  

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