Manager, Customer Service and Rebate Processing job opportunity at Resource Innovations.

Home Jobs In United States Of America Tag: Customer Service and Rebate Processing Manager, Customer Service and Rebate Processing position at Resource Innovations


Date2026-02-02T21:20:30.855Z bot
Resource Innovations Manager, Customer Service and Rebate Processing
Experience: 7-years
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Customer Service and Rebate Processing

Copy Link Report
degreeGeneral
loacation Salt Lake City, United States Of America
loacation Salt Lake City....United States Of America

Resource Innovations (RI) is seeking a Manager, Customer Service and Rebate Processing to join our growing team. We are looking for a highly skilled, people-centered leader with a strong background in customer service operations, rebate fulfillment, and large-scale program delivery. In this role, you will lead high-performing teams responsible for delivering exceptional customer experiences while ensuring timely, accurate, and compliant rebate processing across multiple utility programs. Resource Innovations is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we are continuously expanding our portfolio of clean energy solutions to help utilities navigate increasingly complex challenges—load flexibility, electrification, and carbon reduction. With every step, we’re leading the charge to power change. Key Responsibilities Lead end-to-end operations for rebate fulfillment and customer service delivery programs across multiple utility clients. Directly supervise a team of 4–6 Program Managers and indirectly manage a workforce of 50–60 employees in a fast-paced, time-sensitive environment. Partner closely with the Delivery Director to ensure departmental goals, initiatives, and program designs are effectively implemented across Client Services teams. Design, develop, maintain, and continuously improve departmental reports, dashboards, and operational tools. Develop, implement, and maintain quality assurance protocols to ensure consistent service excellence. Ensure production and call center performance meets internal and external KPI targets; make intraday, weekly, and monthly adjustments as needed. Foster a strong, inclusive team culture focused on recognition, accountability, professional development, and engagement. Oversee department safety compliance and timecard accuracy. Ensure employee and supervisor coaching, performance, and interaction metrics meet established KPIs. Leverage historical and real-time data to ensure appropriate staffing levels across call queues and production workflows. Collaborate cross-functionally with Account Management, Reporting, Recruiting, Training, and Continuous Improvement teams. Lead problem resolution efforts, working across teams to address operational and client-facing challenges. Analyze staffing needs and attrition trends to ensure departmental KPIs are achieved within budget constraints. Support business development initiatives, including proposal reviews, best-and-final responses, and client presentations. 7+ years of team management and supervisory experience, including direct reports and delivery of team-based goals. 4+ years of client management experience (e.g., business development, program implementation, or account management). 3+ years of experience planning or implementing technology solutions to improve operational efficiency. Preferred Experience and Qualifications Intermediate to advanced Microsoft Excel skills (Pivot Tables, Lookups, Index/Match, charts, and graphs). 2+ years of experience with call center technologies (IVR, call routing, call tracking, workforce optimization). 2+ years of experience with processing or fulfillment technologies (Oracle, iEnergy, or similar platforms). Proven experience leading large-scale culture and engagement initiatives. Proven ability to establish performance measurement frameworks that support service expansion and new client acquisition. PMP certification preferred.

Other Ai Matches

DSM Research and Evaluation Lead Applicants are expected to have a solid experience in handling Job related tasks
Office and Employee Experience Manager (AZ) Applicants are expected to have a solid experience in handling Job related tasks
DSM Research and Evaluation Lead Applicants are expected to have a solid experience in handling Job related tasks
DSM Research and Evaluation Lead Applicants are expected to have a solid experience in handling Job related tasks
DSM Research and Evaluation Lead Applicants are expected to have a solid experience in handling Job related tasks
Senior Tax Manager Applicants are expected to have a solid experience in handling Job related tasks
Business Development Representative - Eastern Region Applicants are expected to have a solid experience in handling Job related tasks
Associate Program Manager Applicants are expected to have a solid experience in handling Job related tasks
Sr. SaaS Configuration Specialist Applicants are expected to have a solid experience in handling Job related tasks
Customer Service and Rebate Processing Specialist Applicants are expected to have a solid experience in handling Job related tasks
Customer Service and Rebate Processing Specialist Applicants are expected to have a solid experience in handling Job related tasks
Corporate Strategy Manager Applicants are expected to have a solid experience in handling Job related tasks
Customer Service and Rebate Processing Specialist Applicants are expected to have a solid experience in handling Job related tasks
Sr. SaaS Configuration Specialist Applicants are expected to have a solid experience in handling Job related tasks
Energy Efficiency Engineering Lead Applicants are expected to have a solid experience in handling Job related tasks
Program Lead, Experiential Events Applicants are expected to have a solid experience in handling Experiential Events related tasks
Experiential Events Operator Applicants are expected to have a solid experience in handling Job related tasks
Engineering Lead Applicants are expected to have a solid experience in handling Job related tasks
Sr. ERP Project Manager Applicants are expected to have a solid experience in handling Job related tasks
Home Energy Assessor Applicants are expected to have a solid experience in handling Job related tasks
Energy/Account Manager Applicants are expected to have a solid experience in handling Job related tasks
Director of Engineering - Utility DSM Applicants are expected to have a solid experience in handling Job related tasks
Customer Service and Rebate Processing Supervisor Applicants are expected to have a solid experience in handling Job related tasks