Client Relationship Manager (US) job opportunity at Lytegen.

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Date2025-12-13T23:15:51.787Z bot
Lytegen Client Relationship Manager (US)
Experience: 5-years
Pattern: Full-time
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loacation Mohali, India
loacation Mohali....India

We are looking for a senior, voice-first Client Relationship Manager who can confidently handle pre-close customer conversations and prevent cancellations before the sale is finalized. This role sits between appointment setting and sales close. Your responsibility is simple and critical: protect customer commitment . You will speak directly with US homeowners who are scheduled for a solar consultation, address concerns, remove hesitation, reinforce value, and ensure customers remain confident and engaged through the close. This is not a scheduling role. This is not customer support. This is a retention and relationship ownership role . Key Responsibilities Speak directly with US customers before their sales consultation Reinforce expectations, value, and next steps clearly and confidently Handle objections, doubts, hesitation, and cancellation intent De-escalate emotional or skeptical customers without discounts Prevent pre-close cancellations and no-shows Maintain strong customer trust and confidence throughout the pre-close stage Coordinate closely with internal scheduling and sales teams Take ownership of outcomes, not just tasks 5+ years in a voice-heavy Client Relationship, Retention, or Customer Success role Direct experience handling US customers over phone Proven experience managing: Cancellation intent Objections Difficult or emotional conversations Strong command of spoken English with a neutral, professional accent Ability to think clearly under pressure and respond in real time Comfortable leading conversations without scripts

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