Director of Call Center-US Outbound Sales job opportunity at Lytegen.

Home Jobs In India Tag: Job Director of Call Center-US Outbound Sales position at Lytegen


Date2025-12-15T15:32:25.175Z bot
Lytegen Director of Call Center-US Outbound Sales
Experience: 7-years
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Panchkula, India
loacation Panchkula....India

We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own Hire and build the team Own the full hiring funnel for agents, team leads, and future floor managers, working with internal recruiters and making final hiring decisions. Scale and manage performance Run the floor during shifts, drive core KPIs (dials, contacts, talk time, appointments or sales, conversion rate) and hold team leads and agents accountable to clear targets. Execute training and quality Use existing and help improve onboarding, scripts, rebuttals, and QA processes to ramp new hires quickly, review calls regularly, and coach team leads on how to improve their teams. Handle operations and scheduling Set and manage shift schedules, attendance, adherence to US hours, and correct use of the dialer, CRM, and lead lists, while keeping data and dispositions clean. Report and communicate with US leadership Act as the single point of contact for the India call center, sending clear weekly updates on headcount, hiring pipeline, performance trends, and any issues or risks. Deep call center leadership experience At least 7 years in call center or BPO operations with 3 to 5 years managing outbound sales teams calling the US and direct responsibility for a floor of at least 40 reps. Proven hiring and scaling track record Demonstrated success hiring, ramping, and retaining outbound sales agents and team leads in volume, ideally scaling a team toward 80 to 100 seats. Strong grasp of outbound sales and tools Solid understanding of outbound sales metrics and levers, with hands on experience using dialers and CRMs in a high volume environment. Communication and coaching strength Excellent spoken and written English and the ability to coach agents on accent, tonality, call control, and following scripts without sounding robotic. Builder mindset and ownership Comfortable working a permanent night shift, taking full ownership of results, making tough calls on performance, and treating the center as your own business unit.

Other Ai Matches

Head of Marketing Applicants are expected to have a solid experience in handling Job related tasks
Accounts Manager - US GAAP Applicants are expected to have a solid experience in handling Job related tasks
In-Home Sale Consultant Applicants are expected to have a solid experience in handling Job related tasks
In-Home Sales Consultant Role Applicants are expected to have a solid experience in handling Job related tasks
In-Home Sales Consultant Role Applicants are expected to have a solid experience in handling Job related tasks
Sales Consultant Applicants are expected to have a solid experience in handling Job related tasks
Energy Consultant Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Operation Coordinator Applicants are expected to have a solid experience in handling Job related tasks
In-Home Sales Consultant Role Applicants are expected to have a solid experience in handling Job related tasks
Head of Customer Engagement Center Applicants are expected to have a solid experience in handling Job related tasks
IT System Manager - US & India Operations Applicants are expected to have a solid experience in handling Job related tasks
Full Stack Systems Engineer Applicants are expected to have a solid experience in handling Job related tasks
Energy Consultant Applicants are expected to have a solid experience in handling Job related tasks
IT Systems Manager- US Shift Applicants are expected to have a solid experience in handling Job related tasks
Director of Funding Operations Applicants are expected to have a solid experience in handling Job related tasks
Head of Call Center Process Improvement Applicants are expected to have a solid experience in handling Job related tasks
Sales - Consultant Role Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Sales Consultant Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Director of BPO Operations Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Operation Coordinator Applicants are expected to have a solid experience in handling Job related tasks
In-Home Sales Consultant Role Applicants are expected to have a solid experience in handling Job related tasks