Customer Service Representative job opportunity at Lytegen.

Home Jobs In India Tag: Job Customer Service Representative position at Lytegen


Date2026-01-08T03:07:38.794Z bot
Lytegen Customer Service Representative
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Chandigarh, India
loacation Chandigarh....India

We are hiring a high-performing Customer Service Representative based in Chandigarh. This role is designed for individuals with exceptional communication and people skills who thrive in customer-facing environments. You will be responsible for managing customer interactions, follow ups, and coordination with internal teams using clearly defined processes and tools. This position is ideal for someone who takes ownership of their work, communicates with confidence and clarity, and wants to grow into more responsibility over time. Key Responsibilities • Communicate with customers professionally via phone, email, and internal systems • Handle customer questions, updates, and concerns with empathy and confidence • Maintain accurate records of all customer interactions and follow ups • Use calendars and task management tools to schedule and track customer touchpoints • Follow defined workflows to ensure nothing falls through the cracks • Coordinate internally to ensure customer requests are addressed on time • Meet daily and weekly performance expectations related to responsiveness and follow through • Exceptional spoken and written English with strong clarity and confidence • Excellent soft skills including empathy, active listening, and problem solving • Strong sense of responsibility and follow through • Comfortable working with structured processes and accountability metrics • Ability to manage multiple customer conversations without losing accuracy • Tech comfortable and able to work with CRMs, calendars, and task tools • Prior customer service, customer success, or coordination experience is preferred

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