Call Center Dialer Specialist job opportunity at Lytegen.

Home Jobs In India Tag: Job Call Center Dialer Specialist position at Lytegen


Date2026-01-23T07:08:59.439Z bot
Lytegen Call Center Dialer Specialist
Experience: 3-years
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Sahibzada Ajit Singh Nagar, India
loacation Sahibzada Ajit..........India

Dialer Operations Specialist Call Center Systems and Performance Optimization We are seeking an elite Dialer Operations Specialist who understands call center dialers at a technical, strategic, and performance level. This is not a basic admin role. This position is for someone who lives and breathes dialing systems, understands how every variable affects contact rates and cost, and can run a dialer operation with precision. We operate in a metrics-driven environment where DID health, burn rates, answer rates, connect ratios, carrier performance, and campaign efficiency are tracked to the decimal. If you only “know how to use” a dialer, this role is not for you. We are looking for someone who knows how to engineer outcomes through the dialer. This role is critical to revenue performance. Key Responsibilities Dialer Strategy and Optimization • Design and manage outbound dialing strategies across power, predictive, preview, and blended campaigns • Optimize pacing ratios, abandonment rates, call concurrency, and agent utilization • Continuously improve connect rates and cost per contact • Control and minimize DID burn while maximizing deliverability DID and Carrier Management • Monitor DID health, rotation, warming, recycling, and retirement • Track burn rates by campaign, carrier, and geography • Diagnose and resolve spam labeling, blocking, and degradation • Manage relationships and performance across multiple carriers Deliverability and Compliance • Maintain dialing compliance with TCPA, DNC, and internal policies • Implement call throttling and call window rules • Ensure answer machine detection and call progress detection accuracy • Protect company reputation at the carrier and network level Analytics and Performance Tracking • Track and report on: – Calls placed – Calls answered – Calls to connect ratio – DID performance – Cost per connect – Drop rates – Agent utilization – Dialer efficiency • Build dashboards and real-time monitoring systems • Identify inefficiencies and engineer solutions System Ownership • Own the dialer infrastructure end-to-end • Handle campaign builds, routing logic, queues, skill groups, and agent mapping • Work closely with leadership, operations, and sales to align dialer performance with business goals • Be the authority on dialing behavior and performance Technical Expertise Required You must deeply understand: • Power and predictive dialing algorithms • DID warming and rotation strategies • Carrier routing and call quality behavior • SIP and VoIP fundamentals • Call progress detection and AMD • Spam mitigation strategies • Dialer pacing math and agent occupancy modeling • Cost control through dialing efficiency • 3+ years managing dialers in high-volume outbound call centers • Proven experience increasing connect rates and reducing DID burn • Experience with platforms such as: – Five9 – Vicidial – Genesys – Talkdesk – Twilio-based systems – Or equivalent enterprise dialers • Strong analytical mindset with comfort in data, ratios, and performance modeling • Ability to explain complex dialing mechanics clearly to non-technical leadership

Other Ai Matches

Sales Consultant Applicants are expected to have a solid experience in handling Job related tasks
HR Recruiter Applicants are expected to have a solid experience in handling Job related tasks
Sales Consultant Applicants are expected to have a solid experience in handling Job related tasks
Full Stack MERN Developer Applicants are expected to have a solid experience in handling Job related tasks
Sales Execution Manager Applicants are expected to have a solid experience in handling Job related tasks
Head of US Recruitment Applicants are expected to have a solid experience in handling Job related tasks
Sales - Consultant Role Applicants are expected to have a solid experience in handling Job related tasks
Recruitment Executive - US Process Applicants are expected to have a solid experience in handling Job related tasks
Operations Manager (BPO) Applicants are expected to have a solid experience in handling Job related tasks
International Sales Execution Manager Applicants are expected to have a solid experience in handling Job related tasks
HR Generalist Applicants are expected to have a solid experience in handling Job related tasks
International Lead Generation Executive Applicants are expected to have a solid experience in handling Job related tasks
Head of US Staffing & Recruitment Operations Applicants are expected to have a solid experience in handling Job related tasks
International Call Center Executive (US Market) Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Lead Generation Specialist Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Manager - Sales & Operations Applicants are expected to have a solid experience in handling Job related tasks
Lead Full-Stack Engineer Applicants are expected to have a solid experience in handling Job related tasks
Head of Marketing (US) Applicants are expected to have a solid experience in handling Job related tasks
Energy Consultant Applicants are expected to have a solid experience in handling Job related tasks
Sales consultant Applicants are expected to have a solid experience in handling Job related tasks
Hiring Manager - India Operations Applicants are expected to have a solid experience in handling Job related tasks