L1 Network Support Analyst job opportunity at Sword Group.

Home Jobs In United Kingdom Tag: Job L1 Network Support Analyst position at Sword Group


Date2026-01-13T14:32:21.995Z bot
Sword Group L1 Network Support Analyst
Experience: General
Pattern: Full-time
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degreeHigh School (S.S.C.E)
loacation Bellshill, United Kingdom
loacation Bellshill....United Kingdom

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.  This is an opportunity to join an award-winning systems integrator & managed service provider with a state of the art Network Operations Centre in Bellshill, just outside Glasgow. Our services are supported by our secure and dedicated Network Operations Centre facility. A custom-designed secure space; with a best-in-class customer network, monitoring and alerting display; operated by our security cleared engineering team. Having the right people is essential for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. Our NOC engineer teams provide a safe, secure and consistent approach to operational activities for customers across a range of sectors and to support ongoing growth and career development we have outstanding opportunities for L1 Network Support Engineers looking to take the next step in their career. You will provide a coordinated, consistent and effective Network Support service, resolving problems and issues in-line with documented procedures. This role represents an outstanding opportunity to develop your career with an organisation that believes in supporting colleagues to achieve their potential. Please note that this role is a full-time staff role based in our state-of-the-art Bellshill Network Operations Centre. Our team deliver support on a 24/7 basis and our colleagues therefore work a 4 days on / 4 days off shift system. Successful candidates will benefit from training and development including: Opportunities to develop your skills across a wide range of Cisco and other products Support to work towards well recognised qualifications, eg; Cisco, CCNA Progression into other areas of the business as a Support Engineer, Project Engineer or Consultant To be considered for this opportunity you will be able to demonstrate: Excellent customer facing communication skills and the confidence, enthusiasm and drive required to deliver a first-class experience to our customers Ability to work under pressure within a busy team environment, where no two days are the same, this is key to our success Knowledge of troubleshooting network faults Basic knowledge of Cisco and Palo Alto Networks technologies Basic understanding of circuit types such as ADSL & Ethernet Basic understanding of routing and switching CCNA certification would be an advantage but not essential Successful candidates will be required to pass baseline security checks, NPPV3 and SC clearances.

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