CRO Account Director job opportunity at Visualsoft.

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Date2025-12-15T13:25:30.859Z bot
Visualsoft CRO Account Director
Experience: General
Pattern: Full-time
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loacation Stockton-on-Tees, United Kingdom
loacation Stockton-on-Te..........United Kingdom

We're on the lookout for an experienced Conversion Rate Optimisation (CRO) Specialist to become a key part of our talented and growing team. This role can be based from any of our offices in Stockton-on-Tees, Newcastle Upon Tyne, or Manchester City Centre . We’re also open to UK-based remote working options for the right candidate, as long as you have the full right to work in the UK . The CRO Account Director will be responsible for owning their client portfolio, leading and overseeing the implementation of their CRO strategies to support the growth and profitability of their client’s business. They will drive excellence while maintaining a client-first approach, ensuring strategies align with business objectives and deliver measurable impact. With a strong focus on performance, they will consistently drive improvements in website performance.  Adaptability is key, as they will proactively respond to evolving client needs with a strategic mindset. Additionally, they will collaborate with internal teams to refine and enhance CRO methodologies, ensuring continuous optimisation and success. Strategy and impeccable execution is key to the role, ensuring that clients benefit from the CRO service and have a clear and transparent view of the work carried out. Key Duties & Responsibilities Client Portfolio Relationship Nurture and own the relationship of your portfolio of clients. Client Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class. Promote High Standards The execution of CRO services must be of a high quality, this ensures all clients are serviced fully and efficiently and to the best of Visualsoft’s ability at all times. Client Happiness Measured by NPS and client retention levels. When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out. Client Results Continuously strive to produce the highest results for Visualsoft clients via CRO. Take full ownership and accountability for all results, implementing change where required to improve. CRO Strategy Ownership Devise and own best in class CRO strategies of your portfolio of clients. Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios. Implement industry leading strategies, even first to market where beneficial. Extensive proven experience on either agency or client-side specialising in CRO Proven expertise in external CRO platforms and tools, analytics, forecasting and measurement Experience in building and executing CRO strategies, whether in-house or for clients Working to tight deadlines as a team and as an individual Client-facing experience at a senior level Client meeting experience and proven strategy presentation skills Analytical and data-driven Desirable  Experience in eCommerce Experience in other digital media channels Google Data Studio Attribution Google Tag Manager

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