Consumer Excellence Specialist job opportunity at Karo Healthcare.

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Date2026-01-20T13:09:07.391Z bot
Karo Healthcare Consumer Excellence Specialist
Experience: General
Pattern: Full-time
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loacation Stockholm, Sweden
loacation Stockholm....Sweden

Karo Healthcare, a dynamic and growing personal-care retail company, is all about making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories including medical products, we own and sell over 80 brands in about 90 countries. Our portfolio includes such brands as E45, Pevaryl, Lamisil, Nutravita, Decubal and many others. Our core belief in empowering people to make intelligent health decisions drives our growth strategy, blending organic expansion and M&A. Join us at Karo Healthcare on our exciting journey. We're currently looking for a Consumer Excellence Specialist for our office in Stockholm. What’s in it for you? A hands-on, consumer-facing role where your impact is visible every day Exposure to multiple established brands in a fast-moving, international environment Close collaboration with Quality, PV, Marketing, and Regulatory teams Strong opportunities to grow your expertise within consumer health and FMCG What you’ll be doing Consumer Enquiries & Support Respond to consumer enquiries across email, social media, and third-party platforms with accuracy, empathy, and professionalism Act as a trusted point of contact for product and brand-related questions Ensure a consistent, high-quality tone of voice across all consumer touchpoints Complaint Handling & Safety Reporting Log consumer complaints and feedback accurately in Veeva, in line with internal processes and regulatory requirements Identify and escalate adverse events and potential safety concerns to Pharmacovigilance and Quality teams in a timely manner Take ownership of complex cases, ensuring clear communication and end-to-end resolution Collaboration & Continuous Improvement Work closely with cross-functional teams including Quality, PV, Marketing, and Regulatory Affairs to resolve consumer issues Support and collaborate with outsourced consumer service partners to ensure consistent service quality Share consumer insights and feedback to support product, process, and experience improvements Brand & Portfolio Management Represent a portfolio of Established and Digestive Health brands, adapting communication style to each brand’s tone and audience Maintain up-to-date product knowledge, including ingredients and regulatory guidelines, to confidently support consumers Experience in consumer support, customer care, or complaint handling, ideally within FMCG, consumer health, skincare, or regulated environments Strong written and verbal communication skills with a clear, empathetic, and professional approach High attention to detail and strong organisational skills, especially when handling complaints and safety-related information Comfortable working across multiple channels such as email, social media, and third-party platforms Collaborative mindset with experience working in cross-functional and outsourced team setups Understanding of Pharmacovigilance requirements and the importance of compliance in consumer-facing activities

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