Customer Service Specialist Jewellery job opportunity at Guess Europe Sagl.

Home Jobs In Switzerland Tag: Job Customer Service Specialist Jewellery position at Guess Europe Sagl


Date2026-02-09T11:20:00.776Z bot
Guess Europe Sagl Customer Service Specialist Jewellery
Experience: 3-years
Pattern: Full-time
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degreeMaster's (M.A.)
loacation Bioggio, Switzerland
loacation Bioggio....Switzerland

The Customer Service Specialist Jewellery is responsible for executing and coordinating customer service activities in the wholesale direct markets, especially the Italian one, in order to provide Guess partners with all necessary tools and information to perform their daily tasks. He/she could also assist customer service activities for other markets, within the wholesale channel.   CORE JOB RESPONSIBILITIES Sales campaign Samples: Order supervision, shipment follow-up Communication: Pricelist Managing and monitoring daily incoming orders Checking of order notes, typologies, delivery terms, invoicing data and destinations Setting new customers’ data, checking reliability with Credit DPT and Sales Team Updating existing customers master database Supporting the sales team in case of issues with digital platforms   Post sales campaign Send order confirmations Managing shipments for assigned clients (i.e. prebolle, proforma invoice) Managing master instructions in order to satisfy customer special requirements (i.e. special handling, labeling; particular documents layout, pick-up or delivery booking instructions) interacting with all company areas involved Dealing with all the procedures in order to solve claims, return and replacement request and credit notes Reorders: verify payment terms, commercial conditions, release good for shipments and follow the delivery flow Guarantee a fluent shipping activity also for POP materials (i.e. window display, catalogues, special event kits, shopping bags, ect.) Provide invoices, packing list, and pick up details to the customers Prepare orders/shipments reports for agencies Monitoring credit and blocks status Interface with other offices such as sales, finance, credit, logistics, marketing, IT, retail, pricing Maintenance of front and back-end systems for the jewellery line  Experience: at least 3 years’ experience in similar field AS400 or Stealth experience is mandatory Education: University Degree Excellent knowledge of written and spoken English is mandatory. Any other European language is considered as a plus PC Skills: expert in Excel, strong experience in using analytical systems Proactively works towards set goals and has a problem solving mind-set Excellent execution, high respect of deadlines and strong organizational skills Open-minded and a good team player, ability to manage stressful situations

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