Customer Support Engineer job opportunity at Vcluster.

Home Jobs In Canada Tag: Engineering - Support Customer Support Engineer position at Vcluster


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Vcluster Customer Support Engineer
Experience: 2-years
Pattern: remote
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Engineering - Support

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degreeBachelor's (B.Sc.)
loacation Toronto, Vancouver, Canada
loacation Toronto, Vanco..........Canada

Troubleshoot Kubernetes and vCluster environments, diving deep into logs, configurations, and occasionally code to debug complex issues to root cause Provide conversational, technical support primarily through Slack channels and our ticketing system Collaborate with engineering to escalate critical issues, communicate customer needs, and influence product improvements Document common issues, solutions, and best practices to build our knowledge base Occasional flexibility needed for urgent customer issues or supporting customers in different time zones

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