Global Last Mile Operations Specialist - Singapore job opportunity at Plaud.ai.

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Plaud.ai Global Last Mile Operations Specialist - Singapore
Experience: 2-years
Pattern: On Site
Country:
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Status:

Supply Chain

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degreeBachelor's (B.Sc.)
Singapore

ERP System Order Management Manage order dispatching from overseas ERP systems to logistics partners’ platforms, ensuring timely and accurate processing. Resolve order dispatch failures and data discrepancies by coordinating with warehouse and IT teams for rapid troubleshooting. Optimize ERP order-to-logistics-channel matching rules (e.g., prioritizing delivery speed or cost efficiency) based on business requirements. Conduct regular testing and validation of system rules to ensure logical and efficient order allocation. In-Transit Logistics Exception Monitoring & Resolution Monitor real-time status of last-mile shipments to identify exceptions (e.g., delivery delays, lost parcels, address errors). Proactively address exception tickets from logistics partners, collaborating with carriers and customer service teams to drive resolutions. Develop standardized workflows for recurring issues (e.g., customs clearance failures, last-mile delivery failures) and implement process improvements. Data Reporting & Analysis Compile weekly/monthly reports on exception order types, volumes, and resolution progress. Investigate root causes of ticket surges (e.g., system failures, carrier service fluctuations, promotional impacts) and propose actionable optimization strategies. Track key performance metrics (e.g., delivery timelines, logistics exception rates) and drive corrective actions. Cross-Department Collaboration & Process Optimization Collaborate with IT teams to enhance ERP system functionalities and improve order automation efficiency. Partner with customer service teams to communicate logistics exceptions proactively, minimizing client inquiries and complaints. Work with overseas warehouse operations to refine outbound processes and reduce logistics issues caused by upstream operations.

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