Customer Experience Associate job opportunity at Runna.

Home Jobs In United Kingdom Tag: Community Management Customer Experience Associate position at Runna


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Runna Customer Experience Associate
Experience: 1-year
Pattern: full-time
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Community Management

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degreeHigh School (S.S.C.E)
loacation London, United Kingdom
loacation London....United Kingdom

Customer Support on Intercom: Responding promptly to customer inquiries via our in-app customer experience platform to a world-class standard; helping our customers get the best possible experience from the Runna App and ultimately helping them to achieve their running goals and love their training along the way! We want to provide the best Customer Support in the Health & Fitness Industry and want to find ambitious individuals who want to help us take that next step Supporting our Community with Technical & Coaching Escalations: You’ll be upskilled to help our Customers with their Coaching and Technical queries in intercom! Whether that’s an issue syncing a run to strava, or understanding how RPE works, we’ll help you to provide industry leading responses to our Community - proving an experience so good that they have to tell their friends. Writing Help-Centre Articles: We’ll be leaning on your running expertise to help create FAQ articles for our Community! You’ll might write about your Race Day experiences, what it’s like to train for a Race, or how to use our app! The possibilities are endless, but we’ll be leaning on your creative energy to create content that improves the experience of our Users. Supporting at local Runna Events: Where possible, we’ll involve you at Runna Events! We want our Customer Experience Team to be as close to our Community as possible. We’ll invite you to Runna Events (Running Conferences, Shake-Out Runs, Ambassador Events) to give you the opportunity to support our Community in real life!

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