Lead Services Specialist - Customer Service Management job opportunity at GE Vernova.

Home Jobs In India Tag: Job Lead Services Specialist - Customer Service Management position at GE Vernova


DateMore Than 30 Days Ago bot
GE Vernova Lead Services Specialist - Customer Service Management
Experience: 6-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation Pallavaram, India
loacation Pallavaram....India

Job Description Summary Good Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L2) Multilin UR & Reason Products and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products to customers. Job Description Job Description Act as the single point of contact to the customer for Multilin UR & Reason Products on timely and satisfactory resolution of concerns covering a wide variety of support services offered for India region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy. In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area. Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions. A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members. To handle warranty in coordination with respective projects. To develop RCA for the product handled and provide to the customer. To support & provide technical guidance for the supply of spare modules  of UR & Reason products. To handle case history in the Service Max tool and assign the cases to the respective L2 team by creating LSN. Qualifications/Requirements Bachelor's degree/Diploma in Electrical and Electronics engineering or Electronics Engineering from an accredited university or college At least 6 years of experience in Trouble shooting / Engineering / Commissioning of Grid Automation Products and Systems on MiCOM and legacy conventional relays. Essential experience, knowledge and demonstrated practical skills in HV (or MV) Substation Protection and  Communication protocols across all aspects of Design, Configuration, Testing and Commissioning. Desired Characteristics Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead strategic programs. Additional Information Relocation Assistance Provided: No

Other Ai Matches

Mechanical Design Engineer Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Testing Coordinator Applicants are expected to have a solid experience in handling Job related tasks
Tendering Domestic and Export Leader Applicants are expected to have a solid experience in handling Job related tasks
Lead Substation Physical Designer Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Senior Wind Hub Technician Applicants are expected to have a solid experience in handling Job related tasks
CDI - Ingénieur d'Essais Moyenne et Haute Tension (H/F) Applicants are expected to have a solid experience in handling Job related tasks
Ingénieur Électrique Projets Sous Stations - Substation Engineer Applicants are expected to have a solid experience in handling Job related tasks
Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
DBC Operator Applicants are expected to have a solid experience in handling Job related tasks
Customer Application Engineering - COE Support Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Product Sales Specialist Applicants are expected to have a solid experience in handling Job related tasks
Monter - ustawiacz narzędzi (m/k/n) Applicants are expected to have a solid experience in handling Job related tasks
Statutory & Tax Leader - South Asia Applicants are expected to have a solid experience in handling Job related tasks
Materials Fulfillment Specialist (w/m/d) Applicants are expected to have a solid experience in handling Job related tasks
CNC Machine Operator / Thợ Vận Hành Máy CNC Applicants are expected to have a solid experience in handling Job related tasks
Leader Technique, Calculs FEA – Technical Leader, FEA Calculations Applicants are expected to have a solid experience in handling Calculs FEA – Technical Leader, FEA Calculations related tasks
Principal Engineer - Interdisciplinary Engineering Applicants are expected to have a solid experience in handling Job related tasks
Engineer - Control & Protection Applicants are expected to have a solid experience in handling Job related tasks
Intern, Project Management Applicants are expected to have a solid experience in handling Project Management related tasks
Stagiaire Ingénieur(e) : Développement de méthodologies innovantes pour la simulation numérique des appareils haute tension H/F Applicants are expected to have a solid experience in handling Job related tasks
Engineer - Controls Engineering Applicants are expected to have a solid experience in handling Job related tasks
Project Risk Manager (m/w/d) Applicants are expected to have a solid experience in handling Job related tasks
Stagiaire maintenance (H/F) Applicants are expected to have a solid experience in handling Job related tasks