Plumbing/HVAC Technical Support Specialist job opportunity at Watts Water Technologies.

Home Jobs In Canada Tag: Job Plumbing/HVAC Technical Support Specialist position at Watts Water Technologies


DateMore Than 30 Days Ago bot
Watts Water Technologies Plumbing/HVAC Technical Support Specialist
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeDiploma
loacation Vernon, BC, Canada
loacation Vernon, BC....Canada

Team Tekmar, a Watts Water Technologies brand, is seeking a Technical Support Specialist II to join our team and deliver exceptional customer service while leveraging expertise in HVAC, hydronic systems, radiant, and electric and product knowledge. In this role, you will provide timely technical support and troubleshooting for electrical, mechanical, and control systems via phone and email. You may also represent the company at tradeshows and exhibits. PRINCIPAL RESPONSIBILITIES AND DUTIES: Provide representatives, wholesalers, contractors, & homeowners with technical support and troubleshooting of controls in residential & commercial systems Ensure courteous and effective technical support is delivered to customers via phone calls & emails Effectively utilize department applications for logging, tracking, and routing of requests Assist the customer in advanced product application and selection based on the customers’ requirements Deliver the necessary literature and product information to customers as required Interface with customers for selection, operation, installation, programming, & troubleshooting of all products Troubleshoot advanced connected control systems: hydronic, HVAC, radiant and electronic including those that interface with internet, BACnet, or Home Automation systems Enhance existing processes, practices, and areas for improvement to ensure the Company is maintaining high customer satisfaction and efficiency Make outgoing calls to customers to investigate projects and ongoing cases Collect market and customer feedback for use in product research, design, and development by members of the Product Management and R&D teams Develop resources & processes to assist the department to achieve goals & execute strategy Produce application mechanical & electrical drawings as required using Microsoft Visio Represent the Company at tradeshows and exhibits Potential travel up to 5% if required Other related projects / tasks as assigned by the manager EMPLOYEE CORE COMPETENCIES: We are committed to attracting and managing the best talent globally.  We seek to attract and promote employees who demonstrate an ability and willingness to: 1.   Focus on the customer 2.   Communicate effectively 3.   Initiate positive change 4.   Drive for results 5.   Deliver high quality work 6.   Provide technical expertise 7.   Collaborate EDUCATION: High School diploma required. Diploma or bachelor’s degree in technology, engineering, or plumbing/HVAC related field is preferred in combination with at least three years of applicable work experience in a related field. MANAGEMENT: None EXPERIENCE AND REQUIRED SKILLS: Two to Three years’ applicable work experience in technology, hydronics, or engineering related field Two years’ work experience in customer service or technical support Strong interpersonal skills Ability to mitigate customer issues with poise and confidence Experience answering technical questions via phone/email Ability to handle multiple tasks and varying call volumes An ability to work independently and as part of a team Strong organizational and time management skills Basic knowledge of electronics and control systems Professionalism, working with integrity, and treating people with respect Other demands include but not limited to; oral, written, and presentation/communications skills PHYSICAL REQUIREMENTS Works in an office environment May have regular exposure to the manufacturing floor Ability to move throughout the manufacturing and office areas Alternates between sitting, standing, and moving within the work area Must be able to wire controls for training & bench testing Manual dexterity sufficient to effectively use a computer keyboard Visual acuity to interact with computer terminal

Other Ai Matches

Foundry Cut Off Saw Operator - 2nd Shift Applicants are expected to have a solid experience in handling Job related tasks
CNC Operator - 1st Shift Applicants are expected to have a solid experience in handling Job related tasks
CNC Setup and Operate - 2nd Shift Applicants are expected to have a solid experience in handling Job related tasks
Product Manager, SEA Applicants are expected to have a solid experience in handling SEA related tasks
Sheet Metal Worker - 2nd Shift Applicants are expected to have a solid experience in handling Job related tasks
General Manager, Dormont Applicants are expected to have a solid experience in handling Dormont related tasks
Staff Software Engineer, Watts Digital Applicants are expected to have a solid experience in handling Watts Digital related tasks
Material Handler - 1st Shift Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Fabricator - 1st Shift Applicants are expected to have a solid experience in handling Job related tasks
Sr. BI Analyst Applicants are expected to have a solid experience in handling Job related tasks
Engineering Supervisor Applicants are expected to have a solid experience in handling Job related tasks
Quality Engineer Applicants are expected to have a solid experience in handling Job related tasks
Product Engineer Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Technical Support Specialist (Water Quality) Applicants are expected to have a solid experience in handling Job related tasks
Plumbing/HVAC Technical Support Specialist Applicants are expected to have a solid experience in handling Job related tasks
Generative AI Product Owner Applicants are expected to have a solid experience in handling Job related tasks
Account Manager Sweden Applicants are expected to have a solid experience in handling Job related tasks
Foundry - Molding Machine Operator - 2nd Shift Applicants are expected to have a solid experience in handling Job related tasks
Strategic Accounts Receivable Specialist Applicants are expected to have a solid experience in handling Job related tasks
Production Assistant Applicants are expected to have a solid experience in handling Job related tasks
Sales Manager_Data Center Applicants are expected to have a solid experience in handling Job related tasks
HR Manager Applicants are expected to have a solid experience in handling Job related tasks