Customer Service Representative job opportunity at Watts Water Technologies.

Home Jobs In United States Of America Tag: Job Customer Service Representative position at Watts Water Technologies


DateMore Than 30 Days Ago bot
Watts Water Technologies Customer Service Representative
Experience: Highly Experienced
Pattern: full-time
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loacation Oviedo, FL, United States Of America
loacation Oviedo, FL....United States Of America

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​ Scope of Position This highly motivated individual will join the customer service team and be responsible for providing exceptional support to clients through multiple channels, including phone, email, and chat. Key responsibilities include resolving customer inquiries, managing escalations, maintaining accurate records in the CRM system, and collaborating with internal teams to ensure a positive and efficient customer experience. This position is responsible for supervision of N/A . This position reports to the Plant Manager. This role is onsite and is based in Oviedo, FL. Primary Job Duties and Responsibilities Generating customer-requested documentation, including, but not limited to: Sales Quotes, Sales Orders, and RMA Documentation Interacting with customers daily through various forms of communication in an energetic, positive, and professional manner Collaborate with other departments in the company to ensure quotes and orders flow smoothly Providing customers with troubleshooting and product training Proactively contacting our existing customer base to ensure ongoing satisfaction Obtaining and maintaining an in-depth knowledge of our product offerings, as well as the ancillary components, and the related troubleshooting steps and procedures. Assume responsibility for other projects and duties as assigned by Customer Service Lead or Company management. Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency) Travel Requirements: N/A Required Qualifications 3+ years’ experience in customer service or service industry position Proficiency in MS Office Excellent critical thinking and problem-solving abilities Strong verbal/written communication and customer service skills Possess the ability to prioritize and manage multiple tasks Ability to work independently as well as within a team setting Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable. Must successfully establish employment eligibility and satisfactorily complete background checks, including [insert checks], and required pre-employment testing as a condition of employment. Preferred Qualifications Experience utilizing a CRM system Experience using Microsoft Dynamics 365 F&O General Applicable Company Competencies Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency. Punctuality and dependability. Ability to be flexible and adapt to changing work priorities and stressful conditions. Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. Maintain productive and collaborative relationships with other Watts employees. Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action. Working Conditions: While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Oviedo, FL, location, Monday – Friday. Your scheduled work hours will be communicated to you by your manager. Physical Requirements : Specific physical abilities required for this position include, but are not limited to: Ability to remain seated at a desk or workstation for extended periods. Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods. Ability to physically move around the office, organize or transport files, packages, or other office-related materials. Ability to read documents, use a computer, and perform data entry tasks. Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls. Ability to operate standard office equipment such as computers, printers, phones, and copiers. Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment. Watts in it for you : Please note that the following benefits apply only to permanent roles and do not apply to internship roles. Competitive compensation based on your skills, qualifications and experience Comprehensive medical and dental coverage, retirement benefits Family building benefits, including paid maternity/paternity leave 10 paid holidays and Paid Time Off Continued professional development opportunities and educational reimbursement Additional perks such as fitness reimbursements and employee discount programs Learn more about our benefit offerings here: https://tapintowattsbenefits.com/ How we work: At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success. And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water. Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

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