Client Operations Manager job opportunity at January.

Home Jobs In United States Of America Tag: Business Operations Client Operations Manager position at January


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January Client Operations Manager
Experience: 3-years
Pattern: hybrid
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Business Operations

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degreeBachelor's (B.Sc.)
loacation New York City, United States Of America
loacation New York City....United States Of America

Build and lead a high-performing operations team — Develop your team's technical and operational capabilities through targeted coaching, clear performance standards, and structured skill development that moves associates from competent to exceptional Design and implement operational excellence — Create the systems, processes, and quality frameworks that ensure 100% of high-priority client requests are resolved within SLA while reducing errors by 50% or more Drive technical problem-solving at scale — Enable your team to independently investigate data discrepancies, troubleshoot workflow issues, and resolve complex technical challenges without constant escalation Strengthen cross-functional partnerships — Collaborate with Client Success Managers to align operational delivery with strategic account goals, partner with Implementation on smooth handoffs, and work with Engineering to improve tooling and reduce manual work Create scalable foundations for growth — Build comprehensive documentation, training programs, and operational playbooks that allow the team to handle increasing complexity and volume without proportional headcount growth Manage stakeholder communications during critical issues — Lead client communications during operational challenges, turning potential escalations into opportunities to demonstrate January's commitment to excellence Establish metrics and accountability systems — Implement KPIs and performance dashboards that make success measurable, drive continuous improvement, and ensure consistent service quality across all clients

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