Spécialiste en support informatique bilingue/ Bilingual IT Support Specialist job opportunity at dentalcorp.

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DatePosted 30+ Days Ago bot
dentalcorp Spécialiste en support informatique bilingue/ Bilingual IT Support Specialist
Experience: 2-years
Pattern: full-time
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loacation Montréal, Quebec, Canada
loacation Montréal, Queb..........Canada

Qui vous êtes Vous êtes une personne orientée service, enthousiaste à l’idée de faire partie d’une organisation en pleine croissance qui permet aux meilleurs de devenir encore meilleurs. Vous êtes autonome et expérimenté en support informatique dans un département d’opérations informatiques dynamique. Nous recherchons quelqu’un capable de mettre son expertise au service de la transformation dans un secteur passionnant. Vous aimez travailler dans un environnement collaboratif, résoudre des problèmes liés aux applications logicielles et offrir un excellent service. En tant qu’individu motivé par l’excellence, vous êtes désireux de contribuer au succès de l’une des entreprises les mieux gérées du Canada.   Ce poste est situé au bureau de   Dentalcorp   à Montréal. Vous reporterez au gestionnaire du service d’assistance informatique et du support de proximité et fournirez un support aux stations de travail pour notre personnel du centre de support ainsi que pour les cliniques dentaires.     Dans ce rôle, vous serez amené à :   Coordinate support with vendors and local IT providers   Implement and support VoIP Telco issues    Be responsible for   staging and imaging hardware as well as deploying hardware   Record,   track   and escalate incidents   with   ITSM   ticketing software   Setup user accounts and   maintain   system data across all applications    Support, troubleshoot and   identify   trends of incidents/problems   Resolve tasks within the Service Level Agreements   Coordinate with IT teams on issues requiring escalation   Mobile device support   Assist   with special projects as   required     Ce   que   nous   recherchons :   Un minimum de   2   ans d'expérience en support de proximité   Expérience précédente en support de service d’assistance ou de bureau   Maîtrise de l’utilisation et de la gestion d’Office 365   Dépannage matériel (bureau/portable) : (Windows et Mac)   Compétence rapide en analyse et dépannage des erreurs   Expérience démontrée dans l’application des normes, politiques et procédures   Solides compétences en communication écrite et orale   Mentalité   axée   sur le client     À propos de   Dentalcorp   Dentalcorp   est le plus grand réseau de cabinets dentaires au Canada, engagé à promouvoir le bien-être global des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables.   Dentalcorp   acquiert des cabinets dentaires de premier plan, unissant son réseau autour d’un objectif commun : être le réseau de soins de santé le plus fiable du Canada. En exploitant sa technologie de pointe, son expertise et son envergure,   Dentalcorp   offre aux professionnels l’opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.    Les candidats doivent être légalement autorisés à travailler au Canada. Nous remercions tous les candidats, mais seuls les candidats retenus seront contactés. Les candidats ayant un handicap et nécessitant des accommodements raisonnables pour une partie de leur processus de recrutement doivent en faire part.     ______________________________________________________________________________ Who you are     You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a self-motivated and experienced in IT Support in a busy IT Operations department. We are looking for the opportunity to provide your   expertise   to drive change within an exciting industry. You love working in a collaborative team environment, problem-solving software applications, and providing excellent service. As an individual who is driven by excellence, you are eager to contribute to the success of one of Canada’s Best Managed companies.     This is a role   located   at   Dentalcorp ’s   Montreal Office . Reporting to the Manager, IT Service Desk and Deskside Support you will provide workstation support to our support centre staff   as well as dental clinics.     In this role, you will     Coordinate support with vendors and local IT providers   Implement and support VoIP Telco issues    Be responsible for   staging and imaging hardware as well as deploying hardware   Record,   track   and escalate incidents   with   ITSM   ticketing software   Setup user accounts and   maintain   system data across all applications    Support, troubleshoot and   identify   trends of incidents/problems   Resolve tasks within the Service Level Agreements   Coordinate with IT teams on issues requiring escalation   Mobile device support   Assist   with special projects as   required     What   we’re   looking for     Minimum of   2   years' experience   providing deskside support   Previous   IT experience in service desk or desktop support   Proficiency   in using and managing Office 365   Hardware (desktop/laptop) troubleshooting : (Windows and Mac)   Quick error analysis and troubleshooting skill   Demonstrated experience enforcing standards,   policies   and procedures   Strong written and communication skills   Customer focused mentality     About   Dentalcorp   Dentalcorp   is Canada's largest network of dental practices, committed to advancing   the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences.   Dentalcorp   acquires   leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology,   know-how   and scale,   Dentalcorp   offers professionals the unique opportunity to   retain   their clinical autonomy while unlocking their potential for future growth.     Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be   determined   on a case-by-case   basis   and your request will be responded to as soon as possible.  

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