Knowledge Management - Manager job opportunity at M&G Global Services Private Limited.

Home Jobs In India Tag: Job Knowledge Management - Manager position at M&G Global Services Private Limited


DatePosted 27 Days Ago bot
M&G Global Services Private Limited Knowledge Management - Manager
Experience: Highly Experienced
Pattern: full-time
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loacation Pune, India
loacation Pune....India

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.  Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. • To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G plc's operational risk. • The Knowledge Manager will oversee and deliver Knowledge Management across M&G Technology in India, working with internal teams and strategic partners to ensure compliance with central policies, standards, and governance. • Driving consistent delivery of Knowledge Management and related Service Management processes (Change, Incident, Problem, Configuration, Reporting, SLA, Business Relationship Management). • Establish, maintain, and continually improve the Knowledge Management framework, ensuring alignment with ITIL principles and organizational objectives.   • Develop and enforce knowledge governance, standards, and taxonomy to maintain consistency, accuracy, and usability of knowledge articles.   • Drive the creation, review, approval, and publication of knowledge content across Service Desk, technical teams, and business units. • Ensure the Knowledge Base supports first-contact resolution (FCR) by providing high quality, searchable, and well structured articles.   • Monitor knowledge usage analytics to identify content gaps, improvement opportunities, and optimization areas.   • Lead training and enablement sessions for service teams to promote effective knowledge capture and reuse.   • Implement knowledge lifecycle management (creation → validation → retirement) to keep information accurate and relevant.   We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

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