Change Management Lead – Service Management job opportunity at M&G Global Services Private Limited.

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DatePosted 27 Days Ago bot
M&G Global Services Private Limited Change Management Lead – Service Management
Experience: Highly Experienced
Pattern: full-time
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loacation Pune, India
loacation Pune....India

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.  Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. • To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G plc's operational risk. • To provide key administrative management for the IT Change Management processes, including oversight, guidance and coordination of service providers. • To support the governance and policy compliance around the IT change processes to ensure the correct stakeholders are engaged and correct process steps adequately performed during the lifecycle of IT Change. • To provide feedback on the performance or quality of outcomes for the change process to the Head of Service Management and wider Service Management functions. • To ensure the application of continual improvement to the design, execution and performance of MGP Technology and suppliers’ IT Change management processes. • To work as required by Service Managers to support them in meeting the needs of the business during normal operational day to day running and during high pressured events and major IT incidents. • To help respond quickly to business escalations, complaints and issues and contribute to the effective Service Management response and resolution.    Collation, measurement and management of business impact and assistance with communication delivery will be a core part of the any response directed by the Service Managers and Major Incident Management function. • To support business engagement when landing changes for required business testing and business perception ensuring that perception feedback is measured and managed.      • To perform holistic trend incident and request analysis to provide insight and identify consequent corrective actions going forward. We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

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