Senior Manager – HR Knowledge Management job opportunity at AstraZeneca.

Home Jobs In India Tag: Job Senior Manager – HR Knowledge Management position at AstraZeneca


DateMore Than 30 Days Ago bot
AstraZeneca Senior Manager – HR Knowledge Management
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation India - Bangalore, India
loacation India - Bangal..........India

Job Title: Senior Manager - HR Knowledge Management GCL: E   About AstraZeneca: AstraZeneca is a science-led biopharmaceutical company, and at the forefront of delivering innovative medicines. To support this mission, efficient service management is crucial. As part of our dedication to providing seamless and effective support, we are seeking a motivated and forward-thinking Service Management Knowledge Analyst to join our team. You will play a key role in ensuring our service management processes are supported by high-quality, readily accessible knowledge. About the role :   In this role, you will be accountable for   end-to-end   HR knowledge governance across markets and HR   COEs   ensuring that employees and line managers can readily access   accurate ,  up to date and accessible content. You will lead a team of Knowledge Analysts, work closely with the GBS Enterprise Knowledge team to align and influence enterprise priorities for HR, and collaborate with GBS, IT and Finance to define and embed enterprise knowledge standards. The Knowledge Lead will own the knowledge operating model across ServiceNow and   Moveworks , and will responsibly   leverage   AI to enhance search, improve authoring   efficiency   and strengthen  self-service   outcomes.   Introduction to role Are you ready to lead global and regional continuous improvement initiatives in a dynamic environment? At AstraZeneca, we are a global, science-led biopharmaceutical company dedicated to discovering, developing, and commercializing prescription medicines for some of the world’s most serious diseases. As a Senior Manager in HR Services, you will play a pivotal role in cultivating a culture of continuous improvement within our Global Learning Services team. Your mission will be to find opportunities for process standardization, implement guidelines, and ensure sustained improvement efforts. Join us on our exciting journey to pioneer the future of healthcare! Accountabilities Define and maintain enterprise-grade knowledge policies, taxonomy, metadata, and quality standards. Establish important metrics and run governance forums with markets and COEs to ensure adoption and consistency.   Content lifecycle and findability : Oversee creation, curation,   localisation , review, and retirement of HR knowledge; drive search experience   optimisation   ; close feedback loops from Voice of Customer and analytics to improve search success and deflection.   Team leadership and delivery :  Line-manage   Knowledge Analysts, set   objectives   and KPIs, coach and develop capability, and manage resource planning and workload   prioritisation   Enterprise partnership and influence : Serve as   primary   HR interface to the Enterprise Knowledge team; advocate HR priorities in the enterprise roadmap; co create and   socialise   enterprise knowledge standards with GBS, IT, and Finance .   Product   ownership (ServiceNow and   Moveworks):   Act as product owner for   HR   knowledge capabilities in ServiceNow (including article templates, approval workflows) and   Moveworks   ; define requirements, acceptance criteria, and release readiness;   maintain   monitoring and analytics for findability and usage.   Change and adoption : Drive communications, training, and change management to embed knowledge practices; build a champions network and ensure market/COE   buy- in .   Self-service  enablement and case deflection : Increase   self solve   rates through   high quality   content, improved search, and proactive surfacing via chat and portal; partner with Operations to measure and uplift deflection and reduce repeat contacts.   Data, quality, and continuous improvement : Define and track KPIs (e.g., search success, article accuracy/freshness, deflection, CSAT/NPS,   time to publish ); conduct root cause analysis of failed searches and repeat queries   to improve outcomes.   AI enablement:   Promote safe and effective use of AI/automation to improve knowledge findability and authoring (e.g., semantic search, generative drafting), within data privacy and security boundaries.   Essential Skills/Experience Proven experience leading enterprise knowledge management or service knowledge functions across multiple markets or business units.   Strong   people   management experience, with the ability to build capability and drive performance in a distributed team.   Deep   hands on   knowledge of ServiceNow knowledge management and familiarity with   Moveworks   or equivalent   AI powered   support platforms.   Demonstrable success in developing knowledge standards, taxonomy, governance, and content lifecycle processes.   Strong collaborator management and influencing skills, able to reconcile HR priorities with enterprise objectives and crossfunctional needs (GBS, IT, Finance).   Data-driven approach with proficiency in defining benchmarks, analytics, and reporting; comfortable using dashboards to drive decisions.   Working understanding of AI/ML concepts applied to enterprise knowledge (search,   summarisation , content generation), with awareness of privacy, security, and bias considerations.   Excellent written and verbal communication skills, with an ability to produce clear guidance and governance materials.   AstraZeneca stands at the forefront of scientific innovation, leading the way in addressing unmet medical needs and transforming patient outcomes. As pioneers in biopharmaceutical research and development, we are dedicated to making meaningful advancements in our disease areas and improving the lives of patients worldwide.  Our people are our most important asset and as part of our dedication to enhancing the employee experience, we have launched an innovative Employee Experience programme aimed at fostering a culture of empowerment, growth, and collaboration. At the heart of this initiative is our Enterprise AI Assistant  – the myAZ service, which seeks to revolutionize the way employees access support and resources. This transformative service reflects our commitment to providing our workforce with seamless, efficient, and personalized assistance. As we continue to prioritize the well-being and professional development of our employees, we are seeking a talented and forward-thinking myAZ Knowledge Analyst to join our team and contribute to our mission of redefining the future of employee support and experience. Date Posted 13-Jan-2026 Closing Date 30-Jan-2026 AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Other Ai Matches

Oncology Account Specialist (Lung) - White Plains, NY Applicants are expected to have a solid experience in handling NY related tasks
Director, Operations IT - Business Partner, Manufacturing Execution Systems Applicants are expected to have a solid experience in handling Operations IT - Business Partner, Manufacturing Execution Systems related tasks
DSM-突破性多适应症生物制剂-上海 Applicants are expected to have a solid experience in handling Job related tasks
合作营销经理-Eagle-汉中 Applicants are expected to have a solid experience in handling Job related tasks
Medical Science Liaison (Rare Disease) Applicants are expected to have a solid experience in handling Job related tasks
Associate Director, Patient Assistance Programs Applicants are expected to have a solid experience in handling Patient Assistance Programs related tasks
MR-RIN-北京 Applicants are expected to have a solid experience in handling Job related tasks
Data Scientist (Real World Data) Applicants are expected to have a solid experience in handling Job related tasks
Associate Director, S/4HANA Data Transformation - AMERICAS Operations Cleanse Applicants are expected to have a solid experience in handling S/4HANA Data Transformation - AMERICAS Operations Cleanse related tasks
Medical Science Liaison-HTN-Shenzhen Applicants are expected to have a solid experience in handling Job related tasks
(Associate) Brand Manager_R&I Applicants are expected to have a solid experience in handling Job related tasks
Lead Consultant - SAP FICO Applicants are expected to have a solid experience in handling Job related tasks
Operations Manager, Publications Data & Systems Applicants are expected to have a solid experience in handling Publications Data & Systems related tasks
GBS Director, Service Performance, Insights & Data Applicants are expected to have a solid experience in handling Service Performance, Insights & Data related tasks
Study Start-up Manager (m/w/d) Cell Therapy Applicants are expected to have a solid experience in handling Job related tasks
Associate Manager, Manufacturing Applicants are expected to have a solid experience in handling Manufacturing related tasks
Clinical Quality Manager (m/f/d) - Cell Therapy Applicants are expected to have a solid experience in handling Job related tasks
Assistant Brand Manager - Mumbai Applicants are expected to have a solid experience in handling Job related tasks
Medical Director, Patient Safety Physician Applicants are expected to have a solid experience in handling Patient Safety Physician related tasks
MR-CHC-扬州 Applicants are expected to have a solid experience in handling Job related tasks
HTA & Modelling Science Lead Applicants are expected to have a solid experience in handling Job related tasks
Alternance (H/F) - Affaires Médicales - Onco-Hématologie Applicants are expected to have a solid experience in handling Job related tasks
Team Manager – Production (Day Shifts) Applicants are expected to have a solid experience in handling Job related tasks