Patient Concierge Representative - Adult Outpatient Pavilion - Days job opportunity at VCU Health.

Home Jobs In United States Of America Tag: Job Patient Concierge Representative - Adult Outpatient Pavilion - Days position at VCU Health


DateMore Than 30 Days Ago bot
VCU Health Patient Concierge Representative - Adult Outpatient Pavilion - Days
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation Richmond, VA, United States Of America
loacation Richmond, VA....United States Of America

The Patient Concierge Representative coordinates and schedule appointments and be a primary point of contact for patients with initial consults/appointments, treatment plans (i.e. infusion, outpatient diagnostic services) for multiple locations and multiple services to include the following: Reviews whether medical records are received, appointment lists or scanned documents are in order to ensure that all documents are available to support complete and thorough evaluation. Interfaces with nursing staff regarding appropriateness of appointment and obtains preauthorization as required. Monitors patient cancellations for appointments, processes cancellations in a timely manner, and where appropriate, utilizes wait lists to offer improved access to the clinics for new and established patients. Provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. Schedules or reschedules initial consults/appointments, as appropriate, for multiple locations. Performs all aspects of the Patient Access Rep position, as needed. Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum of two (2) years of previous patient scheduling/registration work experience in a healthcare setting Strong customer service skills and patient/customer centered focus in positive manner in all situations Experience PREFERRED: Three (3) years’ work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry; appointment scheduling and medical terminology Education/training REQUIRED: High school graduate or equivalent Education/training PREFERRED: Associates or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field Independent action(s) required: Performs daily activities with minimal supervision. Functions in a self-directed manner to accomplish routine activities. Notifies management, immediately, of issues involving violation of VCUHS policies or procedures. Supervisory responsibilities (if applicable): N/A Additional position requirements: N/A Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 50-100 lbs. Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive), Repetitive motion Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change Days EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

Other Ai Matches

Clinical Informaticist, Associate - Inpatient Nursing Focus Applicants are expected to have a solid experience in handling Associate - Inpatient Nursing Focus related tasks
Post Acute RN Care Coordinator Applicants are expected to have a solid experience in handling Job related tasks
ERP Workstream Analyst Applicants are expected to have a solid experience in handling Job related tasks
Ventricular Assist Device RN Coordinator – Transplant Applicants are expected to have a solid experience in handling Job related tasks
Patient Access Representative - Rehab & Cancer Center - Community Memorial Hospital - PRN Applicants are expected to have a solid experience in handling Job related tasks
Clinical Operations Administrator -- Urology Applicants are expected to have a solid experience in handling Job related tasks
Imaging Concierge Representative - Days Applicants are expected to have a solid experience in handling Job related tasks
Advanced Practice Provider – Trauma/Acute Care Surgery Applicants are expected to have a solid experience in handling Job related tasks
Multi-Modality Tech II (X-Ray & CT) - Pediatrics - Evenings Applicants are expected to have a solid experience in handling Job related tasks
Advanced Practice Provider - Pediatric Pain Applicants are expected to have a solid experience in handling Job related tasks
Registered Dietitian II - Renal Transplant Applicants are expected to have a solid experience in handling Job related tasks
Nurse Patient Navigator (RN) - Breast Imaging Clinic - Days Applicants are expected to have a solid experience in handling Job related tasks
Advanced Practice Provider - Transplant - Main 7 - Nights Applicants are expected to have a solid experience in handling Job related tasks
Radiologic Technologist - Diagnostic Radiology - WIP - Overnights Applicants are expected to have a solid experience in handling Job related tasks
Registered Nurse (RN) - Hemodialysis - 12 Week Program Rotating Applicants are expected to have a solid experience in handling Job related tasks
Laboratory Scientist/MLS/CLS/MT Supr – Microbiology – Days Applicants are expected to have a solid experience in handling Job related tasks
Registered Nurse - CIC Command Center – Part-time, Rotating Applicants are expected to have a solid experience in handling Rotating related tasks
Ambulatory Clinical Nurse Infusion Applicants are expected to have a solid experience in handling Job related tasks
Program Support Assistant Senior - Stony Point - Days Applicants are expected to have a solid experience in handling Job related tasks
Registered Dietitian II - Cystic Fibrosis - Hybrid Applicants are expected to have a solid experience in handling Job related tasks
Registered Nurse (RN) Short Pump Pavilion Multispecialty Clinic - Days Applicants are expected to have a solid experience in handling Job related tasks
Sepsis Coordinator Registered Nurse (RN) - Days Applicants are expected to have a solid experience in handling Job related tasks
Advanced Practice Provider - Hospital Medicine - Nocturnist Applicants are expected to have a solid experience in handling Job related tasks