Imaging Concierge Representative - Days job opportunity at VCU Health.

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DateMore Than 30 Days Ago bot
VCU Health Imaging Concierge Representative - Days
Experience: General
Pattern: full-time
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degreeAssociate
loacation Richmond, VA, United States Of America
loacation Richmond, VA....United States Of America

The Imaging Concierge Representative serves as a concierge liaison for external healthcare providers by facilitating the submission and tracking of patient imaging orders to VCU Health. This position oversees the entire workflow—from order receipt and data entry to scheduling, exam completion, and delivery of final reports. The Imaging Concierge Representative functions as the primary point of contact for provider offices, offering timely updates and ensuring a seamless experience throughout the patient care process. Essential Job Statements Acts as a direct line   of communication   for outside   providers   office to   correspond   with   regarding   their patients ’ imaging services .   Receives and transcribes   imaging-related   orders from outside providers.   Communicates with   provider   office to request new orders, insurance information, or demographics concerning   patient .   Uses   a tracker log to enter patient s’   step in   process to be sent to outside providers on a weekly basis.   Checks on patient order s   to ensure   timely   scheduling of exam s .   Acts as a direct line   of communication   for providers for same-day or urgent requests.   Sends   reports to outside providers once exams have been completed.   Performs other duties as assigned and/or   participates   in special projects to support the mission of VCUHS and department.   Provides assistance to   team members.   Accepts   alternate assignments as   required .   : Patient Populatio n: N/A Employment Qualifications   Required   Education:   High school diploma    Preferred Education:  Associates   degree   in Health Administration   or related field   or applicable education     Licensing/ Certification   Licensure/Certification Required: N/A Licensure/Certification   Preferred:    Certifications and/or registration   in   medical terminology     Minimum Qualifications   Years   and Type   of   Required   Experience: Preferred:   Five ( 5 )   years of related   healthcare   experience , Healthcare experience   Other Knowledge,   Skills   and Abilities Required: N/A Other Knowledge,   Skills   and Abilities   Preferred:  M   edical terminology . Epic experience. Understanding of   healthcare scheduling workflows, order   management   and referral coordination processes. Excellent   written and verbal communication skills. Ability to multitask   in a high-volume environment. Strong   attention to detail and organizational skills to ensure accuracy in order tracking and documentation. Ability to work independently and collaboratively. Proficiency   in Microsoft Office Suite and comfort in expanding knowledge in new digital tools. Problem-solving and critical thinking skills. Understanding   of HIPAA regulations and commitment to upholding patient confidentiality.    Working Conditions: Periods of high stress and fluctuating workloads may occur .   General office environment .   Prolonged periods of working alone.    Physical Requirements   Physical Demands: Lifting/ Carrying   (0-50 lbs.), Push/ Pull   (0-50 lbs.), Stoop, Kneel, Squat, Crawling, Climbing , Balance, Bending   Work Position: Siting, Walking, Standing Additional Physical Requirements/ Hazards     Physical Requirements: Hear alarms/telephone/tape recorder, Finger Dexterity     Hazards: N/A Mental/Sensory – Emotional     Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking    Emotional: Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change         Days EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

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