IT Helpdesk Engineer job opportunity at Tamara.

Home Jobs In Saudi Arabia Tag: Global Platforms - Engineering IT Helpdesk Engineer position at Tamara


bot
Tamara IT Helpdesk Engineer
Experience: 4-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Global Platforms - Engineering

Copy Link Report
degreeHigh School (S.S.C.E)
loacation Riyadh,, Saudi Arabia
loacation Riyadh,....Saudi Arabia

  About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your roleWe're seeking an IT Helpdesk Engineer to join our team. As an IT Helpdesk Engineer, you will play a vital role in supporting Tamara’s technology environment, ensuring team members have a seamless and secure experience across hardware, software, and collaboration tools. You will be the go-to person for resolving technical issues, managing assets, and supporting new technology rollouts—contributing to a scalable and secure IT infrastructure.You are a problem solver, empathetic communicator, and team player who thrives in a fast-moving environment. You bring a hands-on approach to IT support while building strong foundations for a growing team.You are also excited by the possibilities of AI in IT support — from automating common troubleshooting steps to improving response times and self-service capabilities using tools like ChatGPT, Google Gemini, and other AI-powered assistants. You constantly explore how AI can improve day-to-day IT operations and reduce manual workloads. Your responsibilities Set up new hire computers and ensure appropriate systems access is available by their first day. Provide general helpdesk support for all company systems, including laptops, Google Workspace, Slack, video conferencing tools, and networked printers. Manage and support virtual and physical conferencing setups (webcams, headsets, conference phones) and virtual meeting platforms (Google Meet, Zoom, MS Teams). Administer enterprise software and productivity tools, including user creation, access control, and identity management. Maintain IT hardware inventory and manage the procurement process of tech equipment. Lead IT onboarding sessions for new employees to ensure a smooth tech start. Implement and optimize IT systems and processes with a focus on operational efficiency and data security. Drive the rollout and implementation of new tools, systems, and technologies. Manage vendor relationships, oversee licensing needs and ensure efficient usage. Document all IT-related activities and build internal knowledge bases and guides. Your Expertise 2–4 years of IT helpdesk or IT support experience. Experience supporting Google Workspace, Slack, and standard business software applications. Familiarity with conferencing tools like Google Meet, Zoom, and MS Teams. Working knowledge of identity and access management best practices. Prior experience in IT hardware asset management and procurement. Ability to manage onboarding/offboarding processes efficiently. Comfortable working in both in-person and remote support scenarios. Strong communication skills and a proactive, customer-focused mindset. Experience documenting IT processes and building help guides is a plus. All qualified individuals are encouraged to apply.    

Other Ai Matches

Key Account Specialist Applicants are expected to have a solid experience in handling Commercial related tasks
Instructional Designer- Training Team Applicants are expected to have a solid experience in handling Care related tasks
Product Designer Applicants are expected to have a solid experience in handling User Experience - Product related tasks
Workforce Analyst Applicants are expected to have a solid experience in handling Care related tasks
Senior Backend Engineer Applicants are expected to have a solid experience in handling Global Platforms - Engineering related tasks
Fraud Analyst (Counter Fraud Specialist) Applicants are expected to have a solid experience in handling Risk related tasks
Facilities Coordinator Applicants are expected to have a solid experience in handling People & Places related tasks
Knowledge & Content Management Specialist Applicants are expected to have a solid experience in handling Care related tasks
Workforce & Capacity Planning Manager Applicants are expected to have a solid experience in handling Care related tasks
Partner Care Advisor (Voice) Applicants are expected to have a solid experience in handling Care related tasks
Senior Engineer - Frontend Applicants are expected to have a solid experience in handling Global Platforms related tasks
Senior Engineering Manager Applicants are expected to have a solid experience in handling Global Platforms related tasks
SMB Growth Specialist Applicants are expected to have a solid experience in handling Commercial related tasks
Engineering Manager - II Applicants are expected to have a solid experience in handling Global Platforms related tasks
Business Intelligence Analyst - Financial Crime Applicants are expected to have a solid experience in handling Risk related tasks
Fraud Investigator Applicants are expected to have a solid experience in handling Credit related tasks
Key Account Specialist Applicants are expected to have a solid experience in handling Commercial related tasks
Customer Care Advisor (Voice) Applicants are expected to have a solid experience in handling Care related tasks
People Operations Associate - Builders Program Applicants are expected to have a solid experience in handling People & Places related tasks
UAE Customer Care Advisor (Voice) Applicants are expected to have a solid experience in handling Care related tasks
IT Helpdesk Engineer Applicants are expected to have a solid experience in handling Global Platforms - Engineering related tasks
UAE Instructional Designer- Training Team Applicants are expected to have a solid experience in handling Care related tasks
Talent Acquisition Manager - Business Support Applicants are expected to have a solid experience in handling People & Places related tasks