Senior Customer Success Manager job opportunity at Apollo GraphQL.

Home Jobs In United States Of America Tag: Customer Success Senior Customer Success Manager position at Apollo GraphQL


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Apollo GraphQL Senior Customer Success Manager
Experience: 5-years
Pattern: full-time
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Customer Success

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degreeBachelor's (B.Com.)
United States Of America

Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates. Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS. Own program and delivery management to drive timely and high impact customer outcomes with GraphOS. Provide guidance on API architecture best practices and cloud migration strategies. Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities. Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value.

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