Software Support Education Manager job opportunity at Greystar.

Home Jobs In United States Of America Tag: Job Software Support Education Manager position at Greystar


DateMore Than 30 Days Ago bot
Greystar Software Support Education Manager
Experience: 5-years
Pattern: Remote
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Remote Texas, Remote Texas, TX, United States Of America
loacation Remote Texas, ..........United States Of America

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com . JOB DESCRIPTION SUMMARY Through the development, maintenance, and delivery of written material and instructor-led training, this position oversees the education of team members responsible for providing technical assistance and support related to multiple software systems. JOB DESCRIPTION Expand system support team comprehension of Greystar property systems and help desk workflows. Create and design new educational material for system support teams that allows the ability to support existing and new system products and workflows while managing existing material to ensure timely accuracy. Train system support team members through the use of virtual classroom training and one-on-one training, ensuring availability for questions concerning support education, support practice change management, and help desk compliance. Assist in the identification, recommendation, revision, and implementation of enhancements to existing and new support education tools, support practices, and help desk workflows. Develop and manage reporting that identifies key performance indicators tied to the education and performance of property systems support team members. Collaborate with Greystar Enterprise Service Desk leadership team to facilitate timely transition of systems support services between Level 2 support teams and Level 1 support teams. Knowledge, Skills, and Abilities Required: Knowledge in Yardi, OneSite and/or Entrata Property Management Systems Project Management Skills to plan and execute transition plans between Support Teams Education, Communication and Documentation Skills to write and develop training material and deliver training between Support Teams Data Analysis and Reporting Skills  Microsoft Skills (Excel, Forms, Word, PowerPoint, etc.) Change Management Skills Onboarding and Team Member Development  Demonstrated ability to read, write, and communicate effectively to create and make presentations, develop and write training programs, procedures, and instructions, and to design and teach information systems programs and classes. Demonstrated proficiency in word processing, spreadsheet, and database management programs in order to complete required reports and produce necessary communication materials. Demonstrated proficiency in using property management software used by the Company, computer operating systems, and database, spreadsheet, and word processing programs sufficient to maintain, troubleshoot, and install as needed. Employment history that demonstrates the application and usage of an information systems or computer background sufficient to install, maintain, and troubleshoot computer networks, stand-alone computers, and software systems. Knowledge and experience in real estate or property management preferred, or ability to learn business processes quickly in order to develop fact-based procedures, instructions, and training materials. College degree in communications, business, or related field and/or equivalent experience in a like position is preferred. #LI-RS1 Additional Compensation : Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions : In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions : In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits. *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.

Other Ai Matches

remote-jobserver Remote
Supplier Support Engagement Specialist I Applicants are expected to have a solid experience in handling Job related tasks
Leasing Professional - Collection at Elkhorn Applicants are expected to have a solid experience in handling Job related tasks
Resident Services Coordinator - The Chadwick Applicants are expected to have a solid experience in handling Job related tasks
Maintenance Technician Applicants are expected to have a solid experience in handling Job related tasks
Floating Leasing Professional - Villas at Monterosso Applicants are expected to have a solid experience in handling Job related tasks
Maintenance Technician - Frederick Park Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Business Systems Analyst Applicants are expected to have a solid experience in handling Job related tasks
Resident Service Coordinator - Park Newport Applicants are expected to have a solid experience in handling Job related tasks
Groundskeeper - Boardwalk at Town Center Applicants are expected to have a solid experience in handling Job related tasks
Leasing Professional - Parkstone at Knightdale Applicants are expected to have a solid experience in handling Job related tasks
Assistant Community Manager - The Braden on 5th Applicants are expected to have a solid experience in handling Job related tasks
Leasing Manager Applicants are expected to have a solid experience in handling Job related tasks
Maintenance Technician - Del Ray Central at Fuse Applicants are expected to have a solid experience in handling Job related tasks
Groundskeeper - SoDo on Main Applicants are expected to have a solid experience in handling Job related tasks
Service Technician - Morada West Applicants are expected to have a solid experience in handling Job related tasks
Groundskeeper - Alta 99th Applicants are expected to have a solid experience in handling Job related tasks
Maintenance Technician - Reveal Applicants are expected to have a solid experience in handling Job related tasks
Maintenance Technician - Cielo Point Applicants are expected to have a solid experience in handling Job related tasks
Maintenance Technician - Alta South Bay Applicants are expected to have a solid experience in handling Job related tasks
Service Supervisor - Lake Colony Applicants are expected to have a solid experience in handling Job related tasks
Maintenance Technician - Album Union Village Applicants are expected to have a solid experience in handling Job related tasks
Service Supervisor- Muse at Soco Applicants are expected to have a solid experience in handling Job related tasks
Leasing Professional - Selene at Sayebrook Applicants are expected to have a solid experience in handling Job related tasks