Deployment Coordinator - Maple Grove, MN job opportunity at Zeiss Group.

Home Jobs In United States Of America Tag: MN Deployment Coordinator - Maple Grove, MN position at Zeiss Group


DateMore Than 30 Days Ago bot
Zeiss Group Deployment Coordinator - Maple Grove, MN
Experience: Highly Experienced
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

MN

Copy Link Report
degreeAssociate
loacation Minneapolis, United States Of America
loacation Minneapolis....United States Of America

About Us: How many companies can say they’ve been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the role? As the Deployment Coordinator, you get to work with an astonishing team that plays a vital role in Carl Zeiss Industrial Quality Solutions, LLC. Show case your skills and experience with process enhancements by the being principal liaison responsible for the overall positive customer experience, in addition to the deployment of Field Service Technicians within the US and Canada service geography for all ZEISS machine installations, calibrations, repairs and relocation requests. These tasks may involve new or used machines, loaner equipment or show equipment. The Deployment Coordinator works closely with Sales, Operations, Technical Support and Customer Care among other to gather the machine installation, calibrations, and repair requirements in order to effectively schedule the appropriate field technician based on skill set and availability in order to meet customer requirements. Sound Interesting? Here’s what you’ll do: Scheduling of field service technicians in a specific geography for internal and external customers on machine installations, calibrations, repairs, pack & move, loaner equipment and show machines. Communicate and coordinate with customers the status and schedule of all service activities. Interface with all internal departments including Operations, Sales, Projects, Customer Care, Billing, Regional Service Managers and Technical support to ensure efficient scheduling of all Field Service Technicians based on field technician skill set, availability and customer requirements. Review and process job requests; including purchase orders, pricing verification, quote generation as well as document special instructions according to service procedures in order to ensure accurate and timely processing of customer request. Work collaboratively with Technical Support Team to build Relocations and Repair quotes.  Maintain all open customer job files until completion and ensure that all appropriate correspondence is attached. Work closely with Tools Department in order to effectively coordinate, ship and track specialty tools as needed for each job. Keep Regional Service Manager informed of crucial developments, potential escalations, and related information necessary for effective management of field technicians and customer relationship. Document all direct interactions with customer for company database reference, etc. Job Requirements Do you qualify? Minimum of 2 years in the area of Service Dispatch and Support in a technical or troubleshooting environment preferred or relevant experience. Minimum 2-year Associate Degree preferred and/or minimum of 3 years Customer Service experience preferred or relevant experience. Proficiency with Microsoft Office products; Word, Excel and Power Point and Microsoft Lync. Knowledge of Lotus Notes, Innosoft, SAP and CRM or other dispatching software preferred. Previous experience with high touch to internal and external customers, service distributors, service contractors, senior leadership and service administration using a telephone as a primary means of communication as well as e-mail.           Ability to multitask and handle multi-level situations while delivering a customer centric experience based on the following criteria; Little to no supervision. Great attention to detail. Time sensitive restrictions. High sense of urgency. Ability to work as a team and independently. Work with both internal and external customers. Proficient and effective verbal and written communication skills. Flexibility to change and a positive attitude. The annual pay range for this position is $40,000 – $50,000 The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions.  ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. We have amazing benefits to support you as an employee at ZEISS!   Medical  Vision  Dental  401k Matching  Employee Assistance Programs  Vacation and sick pay  The list goes on!  Your ZEISS Recruiting Team: Eric Ramberg Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).  

Other Ai Matches

Praktikum im Bereich digitale Knowledge Plattform des globalen Service Teams (m/w/x) Applicants are expected to have a solid experience in handling Job related tasks
Teamleiter für Inhouse Reparatur- und Auftragsabwicklung (m/w/x) Applicants are expected to have a solid experience in handling Job related tasks
Technischer Lieferantenmanager Elektronik ZEISS Photonics & Optics (m/w/x) Applicants are expected to have a solid experience in handling Job related tasks
Praktikum im Sales Controlling (m/w/x) Applicants are expected to have a solid experience in handling Job related tasks
System Engineer Server Operations (m/w/x) Applicants are expected to have a solid experience in handling Job related tasks
Business Development Lead - Dental Applicants are expected to have a solid experience in handling Job related tasks
Salesforce Developer Applicants are expected to have a solid experience in handling Job related tasks
Learning Management System Administrator Applicants are expected to have a solid experience in handling Job related tasks
Head of Global Construction Projects (m/w/x) Applicants are expected to have a solid experience in handling Job related tasks
Training Specialist Applicants are expected to have a solid experience in handling Job related tasks
Sales Associate- Consumables Applicants are expected to have a solid experience in handling Job related tasks
OE Manager Applicants are expected to have a solid experience in handling Job related tasks
Planner/Buyer Applicants are expected to have a solid experience in handling Job related tasks
Business Hub Expert Applicants are expected to have a solid experience in handling Job related tasks
Tradeshow & Events Specialist Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Representative, Business Development Applicants are expected to have a solid experience in handling Business Development related tasks
remote-jobserver Remote
Senior Equipment Specialist Applicants are expected to have a solid experience in handling Job related tasks
Lead DevOps Engineer (m/f/x) Applicants are expected to have a solid experience in handling Job related tasks
Masterarbeit im HR - Compensation & Benefits (m/w/x) Applicants are expected to have a solid experience in handling Job related tasks
Claim Manager Construction (m/w/x) Applicants are expected to have a solid experience in handling Job related tasks
Masterarbeit Maschinenbau/Messtechnik (m/w/x) Applicants are expected to have a solid experience in handling Job related tasks
产品市场经理 Applicants are expected to have a solid experience in handling Job related tasks
Production Manager Applicants are expected to have a solid experience in handling Job related tasks