CRM Training Manager job opportunity at Zeiss Group.

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DateMore Than 30 Days Ago bot
Zeiss Group CRM Training Manager
Experience: General
Pattern: full-time
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loacation Budapest - ZDI, Hungary
loacation Budapest - ZDI....Hungary

Thrive on innovation at a global technology leader. Develop exciting solutions in a diverse, stable work environment that’s focused on the future. Join us in a modern work environment with an open and inspiring culture and colleagues. Your role The task of the CRM Training Manager is to support the deployment of a new CRM system worldwide at ZEISS by developing, organizing, and delivering training to the Sales and Service companies (SSCs).  Become an expert, understand and explain NextGenCRM and our global template in detail  Act as SFDC trainer and train key users in ZEISS-specific Service processes in depth  Prepare and conduct Training Delivery Enablement sessions (“how to train”) according to our Train the Trainer approach + coach SSCs in end user training delivery based on their local needs  Maintain and expand the existing training material with new features, transfer the material to a new, more interactive training platform  Create new learning material for additional training requirements (e.g. Service / refresher trainings)  Coordinate and create release notes for new features  Moderate and steer weekly meetings with SSC responsible and coordinate tasks fulfillment according to checklist  Ensure and coordinate user setup for training system  Document workarounds and train them as part of key user trainings  Set up and maintain the training course on the ZEISS internal learning platform  Plan, develop and record snackable learning videos per action step within SFDC  Create and publish learning posts to the NextGenCRM Network (key users)  Support NextGenCRM Network management and enablement Your profile Bachelor’s or master’s degree in media, communication, business administration or similar field of study  Additional training certification is a plus  Proven work experience in delivering trainings in Service and/or Sales Experience in Service / Sales / Customer Relationship Management is a plus  Experience in CRM – specifically Salesforce.com Ability to inspire people and engage with them  Very good communication and interpersonal skills, excellent presentation skills  Creative and change-minded, open to develop innovative training techniques  Project management skills  Ability to travel (~30%)  Fluent in German and English, written and spoken  What we offer  Modern technology stack - with room for you to try things out in a high-tech group.  40-60% hybrid work option Annual flexible benefits (cafeteria, private health plans, annual bonus).  Ability to directly deliver software into real, innovative products.  Global exposure [needs to be worked on]  Excellent teammates and a lead to support your development from day one onward.  Your ZEISS Recruiting Team: Sturcz Noémi

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