Junior Technical Support Engineer【障害者採用】 job opportunity at Salesforce, Inc..

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DateMore Than 30 Days Ago bot
Salesforce, Inc. Junior Technical Support Engineer【障害者採用】
Experience: General
Pattern: Remote
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loacation Japan - Remote, Japan
loacation Japan - Remote....Japan

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ※本職種は障害者手帳をお持ちの方を対象としています。 職務内容 本ポジションはサポートエンジニアとしてお客様が直面している課題の最初の窓口となり、お客様を成功に導く専門家です。高い技術力と迅速、丁寧、的確なサポートサービスを提供し、顧客満足度を最大化することで、Salesforceの成長に貢献することをミッションとしています。 職責には以下が含まれますが、これらに限定されるものではありません。 セールスフォース製品における標準機能および、お客様のカスタマイズ項目のトラブルシューティングの支援 担当分野の製品機能における技術的専門性の確立および保持 卓越した分析、トラブルシューティング、および問題解決の専門知識の提示 お客様期待値および顧客体験の管理による顧客満足度の最大化 業務に関連するトレーニングへの積極的かつ継続的な参加 必要に応じて社内ツールやエスカレーションチームを活用しお客様の課題を効果的に調査・記録・優先度付けする能力、ならびに速度の速い環境下での効果的な時間管理能力の提示 プレッシャーのかかる状況下でのマルチタスクと効率的な業務遂行 ナレッジ文書の作成と管理 必須要件 コンピューターサイエンスまたは同等の経験の学士号 テクニカルサポートまたはサービス関連での職種、テクニカルアカウントマネージメントにおける3〜5年以上の経験 インターネットテクノロジーの理解：ファイアウォール、ウェブサーバー、プロキシサーバーなど システム連携技術の知識：コンピュータテレフォニー統合、データクレンジング/重複除外、データ複製、Salesforceオブジェクト間のトランザクションデータ データベースの概念とデータ管理（RDBMS）およびSQLの知識 オブジェクト指向設計とコアプログラミング概念の知識 XMLの知識、サーバー間Webサービス（SOAP）の使用経験があれば尚可 フロントエンドWeb層（JavaScript、AJAX、HTML、DHTML、CSS、およびクロスブラウザー開発）とバックエンド（Java、.Net、SQL）ソフトウェア開発の双方の知識      推奨要件 Salesforce CRMおよびそのテクノロジーの経験 SaaSサポートの業務経験 Certified Salesforce Administrator (ADMIN201) Certified Application Builder (APP BUILDER) Certified Salesforce Developer (DEV401) Certified Salesforce Developer (DEV501) 選考にあたって合理的配慮が必要な方はこちらのEmailアドレス宛にお知らせください。 pwd@salesforce.com Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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