Senior Success Guide (Life Sciences Cloud) job opportunity at Salesforce, Inc..

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DateMore Than 30 Days Ago bot
Salesforce, Inc. Senior Success Guide (Life Sciences Cloud)
Experience: 4-years
Pattern: full-time
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loacation Washington - Seattle, United States Of America
loacation Washington - S..........United States Of America

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Description The Senior Success Guide, Life Sciences Cloud, plays a critical role in helping customers realize value and accelerate adoption of Salesforce’s Industry Cloud solutions for Life Sciences. This role supports customers across commercial, clinical, and operational use cases in highly regulated environments, ensuring they drive measurable outcomes while maintaining compliance and efficiency. Senior Success Guides blend industry knowledge with deep product expertise across Life Sciences Cloud capabilities and use AI-driven insights to provide timely, prescriptive recommendations. The role is both proactive and reactive — delivering 1:1 Success Requests, Expert Coaching Sessions, and serving as a trusted advisor to customers as they mature their Life Sciences processes. Success Guides collaborate closely with Success Managers, Account Executives, Support, Architects, and Readiness teams to help customers reach their business goals and maximize adoption. Your Impact Provide prescriptive recommendations, best practices, and technical guidance to improve Life Sciences Cloud adoption and accelerate business outcomes. Deliver 1:1 Expert Coaching Sessions and respond to Success Requests across Premier and Signature accounts. Become a subject matter expert in Life Sciences Cloud capabilities, including commercial workflows, medical and compliance processes, clinical operations, integrations, and data models. Help customers operationalize industry-standard processes while supporting compliant, scalable workflows. Serve as a trusted advisor for customers across key features and use cases, helping them mature their Life Sciences programs. Administer work in alignment with Global Guide SOPs to ensure operational consistency and excellence. Partner effectively with cross-functional teams to drive customer success, address risks, and support account strategies. Participate in ongoing enablement to stay current on product innovations, industry trends, and regulatory considerations.   Responsibilities Deliver 1:1 Expert Coaching Sessions and respond to Success Requests focused on Life Sciences Cloud configurations, best practices, and workflow optimization. Provide actionable, prescriptive guidance across core capabilities such as commercial operations, medical and safety processes, patient and provider engagement, clinical operations, data models, and compliant architectures. Drive proactive engagements that help customers accelerate Life Sciences Cloud adoption and time to value. Contribute to internal knowledge resources and act as a mentor to peers within the Guide organization. Collaborate with cross-cloud partners to provide product and process feedback, support enablement, and influence roadmap improvements. Complete all required ACT courses and participate in ongoing product and industry upskilling. Stay current on Salesforce releases, Industry Cloud innovation, and AI-enabled capabilities relevant to Life Sciences.   Required Qualifications & Skills 4+ years of experience in customer success, solution consulting, or implementation roles — ideally within the Life Sciences industry. Strong understanding of Life Sciences business processes (commercial, medical, clinical, safety, or regulatory). Ability to quickly learn new technologies and translate them into prescriptive customer value. Strong consultative, problem-solving, and communication skills. Proven ability to influence and communicate effectively with technical and business audiences. Excellent written and verbal communication skills.   Preferred Qualifications & Skills Experience with Industry Clouds, particularly Life Sciences Cloud or Health Cloud. Familiarity with regulated processes and compliance frameworks (e.g., GxP, 21 CFR Part 11, validation requirements). Experience supporting enterprise-scale transformations in the Life Sciences ecosystem. Salesforce Admin or Architect-level skills; Trailhead Ranger is a plus. Bilingual or multilingual fluency. Engagement in Life Sciences or Salesforce community groups. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $109,300 - $150,300 annually. 

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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