Quality Control Specialist job opportunity at Newfold Digital.

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DateMore Than 30 Days Ago bot
Newfold Digital Quality Control Specialist
Experience: 2-years
Pattern: full-time
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loacation Cebu, Philippines, Philippines
loacation Cebu, Philippi..........Philippines

To assess projects/campaigns for the APAC customers. Web Design & Development Quality Assurance:     Thoroughly review website designs and layouts for aesthetic consistency, Design QC guideline adherence, and user experience (UX) best practices.   Test website functionality across various browsers and devices to ensure responsiveness and compatibility.   Verify content accuracy, grammar (optional) , spelling, and proper formatting on all web pages.   Identify and report bugs and other technical issues.   Ensure all website elements align with project requirements and specifications.     SEO Quality Assurance:     Audit website content and technical aspects for adherence to SEO QC and Copy QC guidelines .   Review keyword usage and ensure proper optimization for target audiences.   Verify the implementation of tracking codes and analytics tools (e.g., Google Analytics, Google Search Console).     Customer-Facing Team Monitoring:     Monitor email customer interactions for quality, professionalism, and adherence to company policies and scripts , and customer follow-up guidelines.   Provide objective and constructive feedback on monitored interactions to Quality Control , Senior .     Documentation & Reporting:     Accurately document all quality findings, including detailed descriptions of issues .   Contribute to the creation and maintenance of quality control checklists, standards, and guidelines.   Assist in compiling data for quality control reports and performance metrics.     Collaboration & Feedback:     Collaborate effectively with web designers, web developers, SEO specialists, copywriters , and customer service teams to communicate identified issues and facilitate resolution.   Open to support new ProServ products, particularly in checking on quality, in the future.   Participate in feedback sessions to help improve team performance and process efficiency. Who You Are:     Must have at least 2 years of experience in Customer Service. Must have a good understanding of web design and development, and Search Engine Optimization (SEO).   Must have excellent verbal and written communication skills. Skills:   Must have the ability to work independently and as part of a team in a fast-paced environment.   Excellent written and verbal communication skills, with the ability to articulate issues clearly and concisely.   Exceptional attention to detail and a strong commitment to delivering high-quality results.   Strong analytical and problem-solving skills.     Personal Attributes:   Proactive , curious, and eager to learn new tools and processes.   Highly organized and able to prioritize tasks effectively.   Patient and objective when evaluating work.   A team player with a positive attitude.   This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

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